Deploy multilingual, compliant, and human-sounding AI agents trained on millions of banking, insurance, and fintech conversations and handle inbound queries, outbound nudges, and KYC follow-ups— instantly and accurately.
Virtual Agent
Call Analytics
Launch multilingual AI voice agents for collections, payments, FAQs and reduces live agent load and wait times
Reduce inbound traffic by up to 90% and ensure 24×7 resolution for low-complexity, high-frequency queries such as, loan status, EMI reminders, policy updates, and payment workflows
Improve inclusivity across underserved markets by deploying language specific AI Agent with nuanced accent, dialect, tonality
Improve FCR by 25%+ by addressing critical queries / high-touch cases like claims disputes or high-value transactions through intent-aware routing and seamless agent transfers
Eliminate blind spots in QA across core channels like claims processing, tax advisory, and customer onboarding
Detect policy breaches, compliance violations, any escalations or outlier behaviour instantly to prevent downstream churn or regulatory risk
Enable your QA teams, supervisors, and CX heads with granular visibility into performance analytics to drive faster response in case of uncertain quality dips
Move beyond AHT and CSAT with actionable quality metrics such as FCR, resolution time, empathy score, and NPS that reflect real customer satisfaction
Identify high-frequency queries like KYC delays, card blocks, and hidden fees to surface recurring friction points and reduce repeat calls and tickets by 25%
Flag dissatisfaction and switching intent early across claims, renewals, and loan exits to retain high-value customers at risk of attrition
Detect comparisons and objections in conversations to sharpen counter-messaging and improve win rates in policy or loan renewals
Enable CX, product, and operations teams with real conversation data to shorten turnaround for fee updates, policy design, and service fixes
“With a large team and constant lead flow, tracking conversations and identifying high-intent prospects was a major challenge. Convozen’s conversation summaries have given us much greater control and visibility, helping boost our lead-to-conversion rate by 6–7%. We also use it to audit calls, identify team strengths and gaps, and set up targeted training. It’s become an essential part of our daily workflows — our go-to tool.”
“We’ve gone from auditing a single-digit percentage of calls to monitoring virtually every interaction in real-time. The insights we now get from multiple languages and channels are unmatched, and ConvoZen has directly helped us improve conversions, compliance, and customer experience.”
"ConvoZen AI enables us to identify agents who need specific, customized training and tailor our training programs accordingly for maximum impact."
