Unlocking Opportunities in Every Conversation

Overwhelmed by the time your team spends reviewing
countless call recordings?

We understand the struggles faced by call centre operators and supervising teams desperately searching for valuable insights and call auditing. Imagine if those hours were instead leveraged by integrating AI, significantly boosting your company's profitability.

The catch? It's not the task that's flawed, but the method.

Our Journey

NoBrokerhas been on a trajectory of consistent growth, expanding its reach across numerous Indian cities.
With opportunities came challenges
Diverse customer base with multiple languages and dialects
Scaling agent team while ensuring their continuous development
Inefficiencies of manual call auditing; monitor performance and compliance

From Idea to Reality

2019
Started working on basic transcription of customer calls
gemLack of good quality transcription solution for contact centre conversations
gemFaced challenges in regional languages in Noisy telephonic calls
2020
Achieved State of the art transcription in Telephonic Speech
gemRolled out for NoBroker Calls, successfully transcribed Hindi, English & combination;
gemReduced transcription latency time and overall transcription cost.
2021
Introduced NLU Capablities on top of transcripts
gemAbility to Indentify Key Topics, Sentiments etc. rolled out
gemScaled up transcription to 2000 hour/day scale
gemBuilt a massive in house labelled dataset for AI Training
2022
Supercharged with Gen-AI; transformative NLU Features Added
gemOur model expanded its capability to understand 5 more languages
gemBuild Call Scoring, Auditing, frauds, violation tracking and other featured for Business Process Management
gemConceived the idea of offering these features as a SaaS product
drum roll, please! Drumm Roll Please

ConvoZen Debut

2023
SaaSifying the Product
gemShared the product with friends & netword companies receiving great feedback
gemOnboarded customers in EduTech, Finance, E-Commerce & HealthCare
gem#1 Product of the Day on ProductHunt
ConvoZen.AI - Conversational AI for customer success | Product Hunt

100

%

Fewer Manual Audits

0

%

Increase In Sales Conversions

0

%

Compliance Assurance

100

%

Reduction in Agent Violations

Why keep this revolutionary
transformation to ourselves?

We're firm believers that every business deserves an advanced, efficient call centre—and we're committed to making that a reality.

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Bring simplicity and intelligence to your contact centre operations