ConvoZen Actions Framework
Don't Just Chat. Execute Bridge the Gap Between Talk and Action.
Stop building "dumb" chatbots that can only answer FAQs. Our comprehensive Actions Framework gives your AI agents the power to read, write, and execute across your entire tech stack in real-time.
<1000ms
Execution Latency
0
Glue Code Needed
100%
API Coverage
Static Chatbots vs. Actionable AI
The "I Can't Do That" Problem is Solved
Traditional bots hit a wall when users ask to do something. ConvoZen Actions transforms your AI from a passive knowledge base into an active employee.
Integration Speed
Time to value
Weeks of custom devFlexibility
Adaptability
Brittle, breaks on API changesScope
What it can do
Pre-defined paths onlyContext Awareness
Intelligence
None (Rule-based)
Minutes via UI config
Dynamic parameter mapping
Any API, any endpoint
LLM-driven decision making
Core Features
Everything you need to elevate your team
Core Capability: Actions Repository
The Central Nervous System for Your APIs
Configure, test, and deploy integrations without writing a single line of glue code. Our visual repository manages the complexity of API orchestration so your AI doesn't have to.
Define endpoints, paths, and query/body parameters with strict data typing (Form/Raw).
Tag parameters with "LLM Reference Keys" so the AI knows exactly which part of the conversation maps to which API field.
Test your API connections directly within ConvoZen, validate response fields, and select exactly which data points the AI should see.
Real-Time MCP Server
Give Your AI Hands. In Real-Time.
Powered by a Model Context Protocol (MCP) architecture, your AI Agent acts as a live bridge between the customer and your backend. It doesn't just promise to help—it actually does the work during the call.
The Agent can pull order status, check account balances, or update shipping addresses while the customer is still speaking.
The AI intelligently decides which tool to call based on the flow of conversation.
Frictionless authentication and data exchange between the chat window and your ERP/CRM.
Analytics Automation
Trigger Workflows From Insights
Close the loop on customer experience. Use the Actions Framework to trigger external webhooks based on post-call analytics and metadata, automating your after-call work.
If Sentiment = "Angry", automatically trigger a webhook to open a "P1 Ticket" in Zendesk.
If Lead Score > 80, push the contact details and summary directly to Salesforce via API.
If a Risky Keyword is detected, instantly Slack the compliance officer with a link to the transcript.
Enterprise Infrastructure
Bank-Grade Security. Zero Compromise.
We treat your API credentials and customer data with the highest level of security protocols. Your keys are vaulted, and your executions are logged.
API keys and tokens are encrypted at rest and never exposed to the LLM directly.
Set strict limits on how often an AI can hit your internal systems.
Every API call, parameter, and response is logged for full system transparency.
