Go Beyond Words and Understand Emotions
Delve deep into customer-agent interactions by identifying positive and negative key moments. Uncover valuable insights to enhance communication strategies and foster stronger connections with customers.
Request a Live DemoFeatures that help you unveil powerful emotions
Decode Customer Sentiments
With ConvoZen, gain a deep understanding of customer pain points and grievances, fostering exceptional experiences
- Flags any unpleasant sentiments as negative moments
- Auto- Trigger alerts upon identification of negative sentiments for prompt resolution
Surveil Agent Behaviour
Monitor and optimize your reps' customer interactions, receiving instant alerts for any detected infringements with ConvoZen’s robust Moment Identification
- Identifies long holds in the conversations.
- Detect Agent Aggression to foster better customer experiences
ConvoZen can work for every one of your use cases
Calls
Efficient speaker identification, real-time transcription, and AI-driven conversation analysis
Chats
Variety of chat functionality for instant, accurate, and personalised support to customers
Emails
Analyse emails in scale, improve response times and identify areas of improvement
Optimising your call centre is easy
Use ConvoZen for FREE now and see how it can improve your business
ConvoZen works for every type of user
For Leaders
Make data-driven decisions to improve cx and optimise operations. Monitor KPIs and track progress towards goals
For Managers
Comprehensive reporting and analytics, Real-time performance feedback, Auto QA and agent monitoring
For Agents
Get contextual training assistance, retrospective analytics and performance tracking