Unified Knowledge Base
Turn Static Documents into For AI Agents and Human Teams Alike
Stop forcing agents to search through 50-page PDFs while the customer waits. Our RAG-powered engine ingests your files and URLs instantly, creating a centralized brain that delivers precise answers in milliseconds.
90%
Faster Retrieval
0
Manual Tagging
100%
Consistency
NATIVE NLU
Translation Layers Kill Context
Traditional tools force everything into English, losing cultural nuance. See the difference with Native NLU.
Search Method
How it finds info
Keyword Match (Often fails)Data Freshness
Maintenance
Manual UpdatesAccessibility
Who uses it
Humans OnlyResponse Format
Output
Links to long docs
Semantic Understanding (Context-aware)
Real-Time URL Sync
Humans + AI Agents
Direct, cited answers
Core Features
Everything you need to elevate your team
Core Capability
Ingest Anything. Understand Everything.
Simply upload your policy PDFs, product manuals, or paste your help center URLs. Our scraper automatically parses text, tables, and layout structures to build a retrieval-ready index.
PDF, Docx, TXT, CSV, and Web URLs.
Intelligently breaks down complex documents into logical segments for better context.
Schedule automatic re-crawls of your URLs to keep the AI updated with your latest website changes.
Dual-Force Deployment
One Brain. Two Workforces.
Eliminate conflicting information. The same Knowledge Base powers your AI Agents (for automated resolution) and your Human Agents (for live assistance), ensuring a unified customer experience.
Bots fetch answers dynamically to resolve complex queries without hallucinations.
Human agents get instant answer suggestions popped onto their screen during live calls.
Update a document once, and both bots and humans are updated instantly.
RAG Technology
Retrieval Augmented Generation (RAG)
We don't just "search"—we answer. When a question is asked, our system retrieves the exact relevant context and uses GenAI to craft a natural language response, complete with citations.
Every answer links back to the specific page and paragraph of the source document.
The AI is strictly grounded in your data, preventing it from making up facts.
Understands follow-up questions without needing to restate the context.
Analytics & Insights
Know What Your Knowledge is Missing
Don't fly blind. Track exactly what your users and agents are asking. Identify gaps in your documentation where the system couldn't find an answer.
See the top queries across your organization.
Automatically flag questions that returned low-confidence answers so you can update your docs.
Measure how often the KB is being utilized to resolve tickets.
Enterprise Security
Your Data. Your Vault.
Your proprietary knowledge is your most valuable asset. We protect it with enterprise-grade encryption and strict access controls.
Your data is indexed in a private vector store, never mixed with other clients.
Control which teams or agents can access specific knowledge collections.
AES-256 encryption for all stored documents and indices.
