Vantage View for Data-Driven Decision Making
Unlock powerful insights with ConvoZen's custom reports, dashboards, and analytics feature. Empower your decision-making with data-driven intelligence, tailored to your call center's unique needs
Request a Live DemoFeatures that help to boost your team’s productivity
Interactive Dashboards
Visualize data, gain Insights, and drive informed actions from multiple dashboards
- Customizable data visualization charts, graphs, and visuals to gain a clear and concise overview of the metrics that matter most
- Real-Time data updates allow you to monitor key metrics and trends as they happen.
Reporting & Analytics
Drive Informed Decision-Making and Fuel Business Growth with ConvoZen's Comprehensive Insights and Actionable Analytics
- Report Exporting: Easily export reports from ConvoZen in multiple formats (CSV, Excel, JSON, PNG) for effortless sharing
- Automated Report Delivery helps to ensure timely access to valuable insights without manual effort
ConvoZen can work for every one of your use cases
Calls
Efficient speaker identification, real-time transcription, and AI-driven conversation analysis
Chats
Variety of chat functionality for instant, accurate, and personalised support to customers
Emails
Analyse emails in scale, improve response times and identify areas of improvement
Optimising your call centre is easy
Use ConvoZen for FREE now and see how it can improve your business
ConvoZen works for every type of user
For Leaders
Make data-driven decisions to improve cx and optimise operations. Monitor KPIs and track progress towards goals
For Managers
Comprehensive reporting and analytics, Real-time performance feedback, Auto QA and agent monitoring
For Agents
Get contextual training assistance, retrospective analytics and performance tracking