AI Reporting & Analytics Dashboard for Contact Centers

Turn customer conversations into actionable insights with AI-powered dashboards, custom reports, and real-time analytics from ConvoZen.

Features that help to boost your team’s productivity

Interactive Dashboards

Visualize data, gain Insights, and drive informed actions from multiple dashboards

Customizable data visualization charts, graphs, and visuals to gain a clear and concise overview of the metrics that matter most
Real-Time data updates allow you to monitor key metrics and trends as they happen.

Reporting & Analytics

Drive Informed Decision-Making and Fuel Business Growth with ConvoZen's Comprehensive Insights and Actionable Analytics

Report Exporting: Easily export reports from ConvoZen in multiple formats (CSV, Excel, JSON, PNG) for effortless sharing
Automated Report Delivery helps to ensure timely access to valuable insights without manual effort

Analyze Customer Conversations Across Every Channel

Calls

Efficient speaker identification, real-time transcription, and AI-driven conversation analysis

Chats

Variety of chat functionality for instant, accurate, and personalised support to customers

Emails

Analyse emails in scale, improve response times and identify areas of improvement

Optimising your call centre is easy

Use ConvoZen for FREE now and see how it can improve your business

AI Analytics Built for Teams Across Every Role

For Leaders

Make data-driven decisions to improve cx and optimise operations. Monitor KPIs and track progress towards goals

For Managers

Comprehensive reporting and analytics, Real-time performance feedback, Auto QA and agent monitoring

For Agents

Get contextual training assistance, retrospective analytics and performance tracking