Faster resolutions. Fewer escalations. Happier customers.
ConvoZen helps you automate high-volume inbound support, guide agents in real time, and learn from every conversation—so customers get answers instantly.
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Faster Resolution
Avg. CSAT Score
Reduction in AHT
Agent Throughput
When volume spikes, support systems crack.
More tickets shouldn't mean longer queues, repeated conversations, or burnt-out agents—but that's what happens when channels, context, and quality live in different places.
Customers bounce between channels
They start on chat, switch to a call when it gets urgent, and follow up over email—only to repeat the same details each time.
Agents waste time hunting context
Agents spend minutes piecing together history across tabs—tickets, CRM notes, policies—before they can even respond.
Teams don't know what's actually failing
Insights are scattered across tools. You can't see what's driving escalations or low CSAT, so root causes keep generating tickets.
What We Do
One platform to run support conversations end-to-end.
ConvoZen unifies automation, agent guidance, and analytics so your support operation can scale smoothly—across channels—without compromising quality or control.
AI Support Agents
Resolve routine queries instantly across voice, chat, email, WhatsApp, and web—using knowledge grounding, structured conversation flows, and policy guided responses. When queries get complex, the AI safely escalates with full context so nothing falls through the cracks. Handle thousands of simultaneous conversations without adding headcount.
Agent Assist
Help human agents respond faster with live intent detection, conversation summaries, suggested replies, and next-best actions—so customers don't wait and agents don't scramble. Surface relevant knowledge base articles, past interactions, and CRM data in real time, reducing average handle time and boosting first-contact resolution.
Conversation Analytics
Turn every interaction into insight—track top contact drivers, containment rates, escalation reasons, and quality signals to improve resolutions week over week. Identify coaching opportunities, detect emerging issues before they spike, and measure the real impact of every automation you deploy.
Automate what you can, assist where you should, and improve continuously at support scale.
The ConvoZen Support Loop
Resolve → Assist → Learn → Improve
Detect intent & route
Identify what the customer needs and route it intelligently—across voice, chat, email, WhatsApp, and web.
Resolve with AI
Answer confidently using knowledge grounding, tool actions, and policy-guided flows—without robotic scripts.
Escalate with context
When it's complex, hand off seamlessly with summaries, key details, and next-best actions—no repetition required.
Improve via insights
See top ticket drivers, failure points, escalation reasons, and coaching cues—then continuously optimise what you automate.
Trust, Safety & Control
Enterprise-grade control for agentic support.
ConvoZen is designed to keep support automation safe, compliant, and auditable—especially when AI is taking actions.
Policy-first responses (approved language & flows)
Confidence thresholds + safe fallback behaviour
Escalation rules (human handoff / AI assist)
Audit logs + conversation traceability
PII handling & redaction (where applicable)
Integrations
Plug into your existing support stack.
Connect ConvoZen to your helpdesk, CRM, telephony, messaging, email, and data systems—so agents can take real actions, not just answer questions.