CUSTOMER 360 PLATFORM
Every Interaction. One Complete Customer View.
Unify voice, chat, WhatsApp, email, and ticketing data into a single actionable customer view. Give teams full context in real time—so they resolve issues faster, reduce escalations, and prevent problems before they happen.
DISCONNECTED SYSTEMS VS. UNIFIED INTELLIGENCE
Fragmented Data is Your Biggest Blind Spot
Without a unified customer view, teams waste time switching tools and lose critical context. See how Customer 360 eliminates the gap.
Unified view across voice, chat, WhatsApp & tickets
Complete customer history & real-time context
AI-driven insights & next best action
End-to-end ticket & interaction visibility
Ability to identify patterns & prevent repeat issues
UNIFIED TIMELINE
See Every Customer Interaction in One Place
View every conversation across voice, chat, WhatsApp, email, and social channels in a single chronological timeline. Teams gain instant context on previous interactions, handoffs, and outcomes eliminating guesswork and reducing resolution time.
- All channels in one chronological feed
- Instant handoff & outcome context
- Zero tool-switching required
AI-POWERED GUIDANCE
AI-Driven Next Best Action for Agents
Real-time analysis of customer intent, sentiment, and historical behavior provides intelligent recommendations on what agents should do next. Ensure consistent responses, faster decision-making, and better customer outcomes at scale.
- Intent & sentiment analysis in real time
- Intelligent next-step recommendations
- Consistent agent responses at scale
CUSTOMER SUMMARY
Instant 360° Customer Snapshot
Access a complete customer summary including interaction history, preferences, key attributes, and active issues without switching tools. Agents understand the customer instantly and deliver more personalized support.
- Complete interaction history at a glance
- Key attributes & preferences
- Active issues highlighted upfront
TICKET VISIBILITY
End-to-End Ticket Tracking Across Systems
Track every open and closed ticket across Social 360 and integrated CRMs in one unified view. Ensure seamless follow-ups, full accountability, and zero missed issues across teams.
- Open, pending & resolved in one view
- Linked to customer interactions
- Full accountability across teams
OMNICHANNEL CUSTOMER PROFILE
One Customer Profile Across Every Channel
Break down data silos by consolidating customer identity and interaction data across platforms. Enable support, operations, and customer success teams to collaborate with shared context and complete visibility.
- Consolidated identity across platforms
- Shared context for all teams
- Complete omnichannel visibility
See every customer. Understand every interaction.
Unify your customer data across every channel into one actionable view and give your teams the context they need to deliver exceptional experiences.