Deploy multilingual, HIPAA-compliant, and human-like AI agents trained on millions of healthcare conversations. Instantly handle appointment scheduling, teleconsult follow-ups, insurance queries, and patient support across voice, chat, and WhatsApp.
Virtual Agent
Call Analytics
Instantly resolve high-frequency queries like appointment rescheduling, lab reports, prescription refills, insurance claims, and wellness tips, without waiting for human assistance
Deliver personalized patient experiences by speaking local languages with accurate accent, tone, and empathy
Launch multilingual AI agents for appointment reminders, lab results, medication follow-ups, and reduce live agent load and wait times
Monitor clinical, administrative, and support interactions for accuracy, empathy, and adherence to healthcare protocols
Equip hospital administrators, care coordinators, and QA teams with actionable insights across patient touchpoints for seamless patient handoffs and quicker intervention
Measure patient satisfaction, FCR, response times, empathy scores, and clinical adherence to optimize both care and operational efficiency
Identify high-frequency issues like, appointment delays, or insurance claim rejections, to reduce repetitive calls and improve care
Track dissatisfaction or non-compliance patterns to intervene early and retain patients needing continuous care
Provide healthcare teams with granular insight into patient behavior, enabling faster improvements in clinical workflows, patient education, and support
“With a large team and constant lead flow, tracking conversations and identifying high-intent prospects was a major challenge. Convozen’s conversation summaries have given us much greater control and visibility, helping boost our lead-to-conversion rate by 6–7%. We also use it to audit calls, identify team strengths and gaps, and set up targeted training. It’s become an essential part of our daily workflows — our go-to tool.”
“We’ve gone from auditing a single-digit percentage of calls to monitoring virtually every interaction in real-time. The insights we now get from multiple languages and channels are unmatched, and ConvoZen has directly helped us improve conversions, compliance, and customer experience.”
"ConvoZen AI enables us to identify agents who need specific, customized training and tailor our training programs accordingly for maximum impact."
