Master Compliance and Manage Risk Efficiently
ConvoZen’s Compliance Solution is designed to simplify the process of auditing and reporting, ensuring that your call center operations meet the highest regulatory standards.
Request a Live DemoSolutions that help you track agent compliance
Tailor to your custom needs
Define and customize the criteria that are important to your business, ensuring that every aspect of compliance is covered. A highly scalable and easily available tool, ConvoZen helps to streamline your auditing process and ensures consistency
Stay ahead with comprehensive trend analysis
Monitor and track compliance performance at both individual and team levels, identify areas of improvement, and take proactive measures to address compliance gaps. Make data-driven decisions for continuous compliance enhancement
Ensure compliance and optimal agent behaviour
Track agent violations, address abusive behaviour, and prevent incorrect sales practices. With robust monitoring and reporting capabilities, ConvoZen fosters a culture of ethical and customer-centric practices
Mitigate compliance risks with comprehensive monitoring
Uncover agent deviations and disclosure lapses with AI-powered conversation analysis. Receive actionable recommendations to maintain regulatory adherence and mitigate compliance risks
ConvoZen’s state-of-the-art models make work easier across industries
Banking & FinTech
Improve pitch conversations by learning from the best, manage customer expectations with ConvoZen
Travel & Hospitality
Handle huge volumes of customer queries & improve grievance resolution with ConvoZen
E-Commerce & Logistics
Deliver seamless customer support and improve grievance resolutions with ConvoZen
Optimising your call centre is easy
Use ConvoZen for FREE now and see how it can improve your business
ConvoZen works for every type of user
For Leaders
Make data-driven decisions to improve cx and optimise operations. Monitor KPIs and track progress towards goals
For Managers
Comprehensive reporting and analytics, Real-time performance feedback, Auto QA and agent monitoring
For Agents
Get contextual training assistance, retrospective analytics and performance tracking