No More Manual Listening to Call Recordings

No More Manual Listening to Call Recordings

Unmask conversations to capture key talking points and gauge customer sentiments automatically. Enhance your understanding of customer interactions and drive intelligent strategies.

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Features that dig deeper into all interactions

Auto-Capture Conversation Highlights

ConvoZen's Key Moment Identification captures the essence of your customer interactions based on customizable keywords

  • Semantic analysis of the context to capture key moments
  • Cross-lingual understanding to identify similar moments
See conversations in a whole new light with auto-captured highlights
Auto-Capture Conversation Highlights

Multilingual Support for Transcription

Communicate with a diverse customer base with ConvoZen’s advanced multilingual transcription

  • Transcribes Hindi, Kannada, Marathi Telugu, and even language combinations to English
  • Agent- customer speaker separation in call transcription
  • Noise-Resilient: Unwavering accuracy even in noisy, low-frequency environments
Get the full experience with multilingual transcription
Multilingual Support for Transcription

Automated Smart Clustering

Automatically identify key moments of recurring themes using past conversation records with ConvoZen

  • Language agnostic clustering
  • Automatically pinpoints recurring themes, eliminating the need for defining keywords
Explore the possibilities of smart clustering, unlock valuable insights
Automated Smart Clustering

Call Summarization

Automating the after-call wrap-up process by providing the summary of interaction between agent & customer encapsulating key conversation points

  • Breaks down your call content into easily manageable, categorized summaries, facilitating quicker understanding and response
  • Highlights the action points of the agent and customer.
See how call summarization can help you save time
Call Summarization

Automation & Event Triggers

Auto custom events triggered by customer-agent interactions, escalating to team leads for a swift resolution

  • Activate triggers such as adding notes, tagging conversations, updating disposition, or setting custom fields for keywords identified in the conversation.
Optimize your operations with automation and event triggers
Automation & Event Triggers

ConvoZen can work for every one of your use cases

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Calls

Efficient speaker identification, real-time transcription, and AI-driven conversation analysis

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Chats

Variety of chat functionality for instant, accurate, and personalised support to customers

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Emails

Analyse emails in scale, improve response times and identify areas of improvement

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Optimising your call centre is easy

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Optimising your call centre is easy
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ConvoZen works for every type of user

ConvoZen works for every type of user

For Leaders

Make data-driven decisions to improve cx and optimise operations. Monitor KPIs and track progress towards goals

ConvoZen works for every type of user

For Managers

Comprehensive reporting and analytics, Real-time performance feedback, Auto QA and agent monitoring

ConvoZen works for every type of user

For Agents

Get contextual training assistance, retrospective analytics and performance tracking