Empower your Agents with quality engagement with your customers with Generative AI. Use insights from previous conversations & customer mood to generate the best next pitch to the customer.Request a Live Demo
Augment your Agent Pitches with Generative AI
Unified view of your engagement history
ConvoZen creates a unified view of all your conversational history in short summaries to enable you to get a contextual understanding of the customer. Previous customer queries, action items & talking points can be used to get a better understanding of the customer before an Agent speaks.
Context Aware Pitches
ConvoZen can let you create context aware pitches to your customers using your previous conversation history with the customer. Businesses can design custom generative prompts to make the pitch more objectives towards outcome.
ConvoZen can work for every one of your use cases
Efficient speaker identification, real-time transcription, and AI-driven conversation analysis
Variety of chat functionality for instant, accurate, and personalised support to customers
Analyse emails in scale, improve response times and identify areas of improvement
ConvoZen works for every type of user
Make data-driven decisions to improve cx and optimise operations. Monitor KPIs and track progress towards goals
Comprehensive reporting and analytics, Real-time performance feedback, Auto QA and agent monitoring
Get contextual training assistance, retrospective analytics and performance tracking