Pitch Pop - AI Assisted Pitches
Empower your Agents with quality engagement with your customers with Generative AI. Use insights from previous conversations & customer mood to generate the best next pitch to the customer.
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Unified view of your engagement history
ConvoZen creates a unified view of all your conversational history in short summaries to enable you to get a contextual understanding of the customer. Previous customer queries, action items & talking points can be used to get a better understanding of the customer before an Agent speaks.
Context Aware Pitches
ConvoZen can let you create context aware pitches to your customers using your previous conversation history with the customer. Businesses can design custom generative prompts to make the pitch more objectives towards outcome.
ConvoZen can work for every one of your use cases
Calls
Efficient speaker identification, real-time transcription, and AI-driven conversation analysis
Chats
Variety of chat functionality for instant, accurate, and personalised support to customers
Emails
Analyse emails in scale, improve response times and identify areas of improvement
Optimising your call centre is easy
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ConvoZen works for every type of user
For Leaders
Make data-driven decisions to improve cx and optimise operations. Monitor KPIs and track progress towards goals
For Managers
Comprehensive reporting and analytics, Real-time performance feedback, Auto QA and agent monitoring
For Agents
Get contextual training assistance, retrospective analytics and performance tracking