Retail business is taking a new dimension where technology is changing the shopping mode. Personalised suggestions all the way up to an immediate product comparison, an artificial intelligence shopping assistant is no longer an object of the future, but a compulsory attribute of contemporary online shopping. Here in this blog, we will discuss what AI assistants for shopping are, the latest features, how they assist with grocery shopping, and why ConvoZen.AI is becoming a trusted solution in 2025 among retailers and consumers.
An AI shopping assistant is a virtual application that allows people to search, compare, and buy products more effectively by using the capabilities of artificial intelligence. These assistants are chatbots, AI Voicebot, or generative AI services built into Internet shops.
An AI assistant for shopping will simplify the shopping experience, make buying products more pleasant for the clientele, and increase sales among retailers.
Generative AI shopping assistants provide real-time, personalised, and natural responses. Classical AI assistants are based on a predetermined script and simple suggestions. Not every assistant is constructed alike. Conventional assistants are based on fixed scripts, and generative AI shopping assistants go a step higher.
| Feature | AI Shopping Assistant | Generative AI Shopping Assistant |
| Response style | Predefined, limited | Conversational, natural |
| Personalization | Basic recommendations | Deep personalisation, real-time learning |
| Query handling | Keyword-based | Understands vague, complex queries |
| Product discovery | Suggests popular items | Provides tailored, dynamic suggestions |
| Example use case | “Show me running shoes” → results | “I need lightweight shoes for hiking in the rain” → accurate product list |
Such a development will cause Gen AI shopping assistants to be very relevant in the year 2025 and beyond.
The future of online shopping is changing the experience of online shopping by making it quicker, smarter, and more customized with the help of AI shopping assistants. This is the way they add value to the consumers and businesses:
The major platforms already use AI-based shopping assistants to improve customer experiences. Some of the most popular ones are listed below:
Customers in 2025 want faster, customised, and precise shopping experiences. AI shopping assistants will summarise feedback/reviews, compare products, and give individual recommendations. They facilitate text, voice, and image searches to speed shopping. New AI shopping assistant applications are much more than the chatbots of the past.
With the combination of these tools, e-commerce shops are making browsing a very interactive experience.
A customer-facing tool is not all that an AI-powered shopping assistant is. AI-based shopping assistants will enhance productivity, respond to requests in 24/7 mode, and offer upselling guidance. They reduce the cost of operation. It also assists businesses in simplifying and optimising operations and maximising revenue, such as:
The modern competitive market cannot work solely on human agents. AI assistants enable companies to multiply customer interaction at a low cost.
Read also: AI Chatbot for Business
While the benefits are clear, the implementation of AI shopping assistants into e-commerce platforms presents a challenge:
ConvoZenAI is becoming a popular emerging tool due to its flexibility and easy layout. ConvoZen.AI provides quick and customised shopping with summaries of reviews and comparisons of products. It is an AI grocery and virtual shopping assistant. It is one of the generative AI-powered shopping assistants that help retailers and consumers.
What sets ConvoZen apart is its ability to work across platforms, not only as a virtual shopping assistant but also with a multilingual voicebot that breaks language barriers, helping retailers connect with diverse customer bases.
Sounds exciting? Then book a demo session with ConvoZen.AI today and explore how our teams can help scale shopping assistance.
Read also: AI Chatbot for E-Commerce
AI shopping assistants are transforming e-commerce into an experience that is quicker, smarter, and more personalised. They make customer decisions easier, and those of a business more profitable, from the grocery list to the product comparison and the responses of generative AI. With the advent of new features and AI assistants, including AR/VR try-ons and biometric checkout, the future of online shopping will be defined by AI assistants.
Read also: E-commerce Voicebot Solution
An AI-based shopping assistant is a computer-based assistant that helps customers discover, compare, and buy products in real time.
Unlike other assistants with limited features, a generative AI-powered shopping assistant can interpret a complicated query and answer it in a conversational, personalised manner.
Yes. A virtual shopping assistant is an AI application that can be utilised on the internet, smartphones, and even smart homes to ensure easy accessibility.
Yes, the current AI shopping assistants apply NLP to comprehend ambiguous inputs and give correct product recommendations. They are even able to compare products and assist in visual searching.
Reliable AI-based shopping assistants are based on high security protocols such as encryption and GDPR, thus keeping customer information confidential and safe.