AI chatbots use Artificial Intelligence to resemble human conversations. They engage with customers just like human agents, understand the meaning behind questions, offer personalized responses, and continue learning with each interaction.
Traditional chatbots provide answers based on predefined scripts. While they automate answering questions, they aren’t equipped to handle complex queries. The AI chat bots use NLP and ML to understand the user’s language and answer questions on demand. They engage in natural and relevant conversations and handle issues accurately and efficiently.
Chatbot with AI use a combination of different technologies to understand queries in natural language, interpret their meaning, find the right answer, and give a reply to the end user. Here’s how it comes together:
AI chatbots facilitate intelligent conversations, making them especially valuable for customer-centric businesses. They can understand and learn from users, making them highly suited for versatile applications. Across industries, conversational AI that enables human-like interactions is useful to:
Depending on the utility, there are different types of AI chatbots:
Read Also: Voicebot vs Chatbot
The priority for any business is user satisfaction, and AI chat bots improve customer care. It is useful across industries in the following ways:
| Industries | Use cases |
| Sales | Helps boost sales with its advanced features like consistent performance, 24/7 lead engagement, simultaneous call handling, and personalised conversations. |
| Customer support | Tackle inconsistent solutions, long wait times, and repeating the same responses to multiple customers. |
| Banking, Finance, Insurance | Manages many balance checks, queries, KYC reminders, bank policy information, and claim statuses. In financial services, AI has become a major part of customer engagement. |
| E-commerce and order management | AI bots confirm orders, handle returns, provide delivery instructions, provide cancellations, and upsell items during post-purchase. E-commerce brands use chatbots on WhatsApp to notify customers about sales and discounts and boost conversion rates. |
| Healthcare | Helps schedule doctor appointments, send reminders to patients, send pre-visit instructions, and answer FAQ-level medical queries. |
| Lead collection | AI Virtual agent saves up to 80% of manual agent bandwidth and handle sensitive conversations. |
| IT | AI virtual agent are used to handle passwords, policy FAQs, onboarding questions, and system access issues. |
| Travel and hospitality | AI Virtual Agent help with real-time check-ins, provide instant updates on bookings or flight status, and offer personalised upgrades based on customer preferences. |
Among the various AI chatbot platforms, Convozen AI emerges as a superior conversational intelligence platform developed by NoBroker. With Convozen AI, your business will have an AI voice assistant that listens to customer questions and answers them in their own language. It can be integrated into any industry use case across finance, healthcare, real estate, retail, e-commerce, etc. It supports 9+ Indian languages and understands the nuances in dialects.
Beyond human-like conversations, Convozen AI also offers conversational intelligence. While businesses employ AI agents to speak with customers, they don’t have proper visibility of their interactions. Convozen addresses this gap by offering insights into voice conversations by auditing and analysing AI-customer interactions. It caters to various industries, such as:
ConvozenAI is an AI-enabled conversational chatbot for business-to-consumer interaction. It gives voice replies to customers. Users can interact with the AI chatbot much like they would with human agents. The conversational engine understands users’ languages and dialects, retrieves answers from its training data, and delivers spoken responses in the same language. Its salient features include:
Read Also: Future of Conversational AI
AI chatbot applications are quickly becoming the centre of a modern enterprise strategy. These bots provide instant answers to customer queries and support services at any hour. By handling repetitive and routine tasks, they free up human agents to focus on more complex and meaningful customer interactions. This is an evolution beyond surface-level automation. Convozen AI elevates customer conversations through AI bots, while the analytics-first platform further helps businesses to unlock value from those conversations.
Want to transform every conversation that your customer has with your business? Book a demo with Convozen today!