CONVOZEN FOR RETAIL

Deliver Smarter, Faster, and Frictionless Shopping Experiences

Deploy omnichannel AI Agents across chat, voice, and email to automate every step of the retail journey—from product discovery to cart recovery to deliver human-like, multilingual interactions.

Book Demo

Multi-agent system for
smarter conversations and
higher conversions

Conversational AgentConversational Agent
Autonomously handle retail workflows

Autonomously handle retail workflows—product queries, order lookups, refunds, exchanges, delivery checks, cart nudges, and bookings.

Key differentiatorsWhy ConvoZen AI Agents Outperform Traditional Agents
Human AgentHuman AgentConvoZen AI AgentConvoZen AI Agent
Basic Query Resolution
(Where is my order?)
Product Discovery
(Search 10k+ SKU catalog)
Personalised Upselling
(Based on past purchase data)
24/7 Instant Response
(No wait times)
Multilingual Support
(Fluency in 50+ languages)
Handling Seasonal Surges
(e.g., Black Friday traffic)
Empathy in High-Conflict Returns
(e.g., Payment failure)
Consistent Post-Purchase Follow-ups
Our SolutionsFuture Proofing Commerce: High Performing AI Agents for Modern Retail

Eliminate wait times and seasonal bottlenecks by automating the entire customer lifecycle, from instant product discovery to seamless, zero friction returns.

Analyzer AgentAnalyzer Agent
Unlock Revenue and Reduction Friction Across Every Customer Interaction

Understand exactly what drives purchases and what causes drop-offs. Our intelligence engine analyses every conversation to surface friction, product insights and high-intent opportunities you can act on

CHALLENGES FACEDTurn Every Action into Actionable Growth Insights
BEFORE CONVOZENMessy & Effort Intensive
Missing buyer intent and failing to distinguish browsers from ready to buy shoppers
One-size-fits-all answers instead of personalised recommendations.
Lost conversions due to poor responses on shipping, timelines, or promos.
No visibility into out-of-stock demand or emerging product trends.
AFTER CONVOZENAutomated and Effortless
Extract product needs, sizing and intend-to-buy signals from every conversation
Auto-tag shoppers as High, Medium or Low priority based on urgency
Surface trends and sentiment issues like delivery or packaging problems instantly
Measure agent effectiveness with quality scores for upscale and checkout handling
Copilot AgentCopilot Agent
Smart Agent Guidance

Scale contact centre performed by empowering agents with real-time, context aware AI guidance. Ensure every conversation delivers the right response and the next best action, consistently and at scale.

USE CASES

AI Agents for the Entire Value Chain of the Retail Industry

Retail Growth & Conversion
Turn Shoppers into BuyersInstantly call back shoppers and high intend carts. Send abandoned cart reminders across WhatsAPP, SMS, email. Automatically run price drop and back-in-stock alerts to drive purchases.
Repeat Purchases & Loyalty
Retention that RepeatsBook and remind in-store visits, demos and pickups. Confirm COD orders automatically to reduce order cancellations. Win back inactive shoppers with personalised nudges and offers.
Returns, Replacement and Order Support
Support without FrictionAutomate updates for refund, replacements and warranty updates. Collect post-delivery feedback and sync it to your CRM. Escalate unresolved issues to human agents with full conversation history.
Retail Ops and Compliance
Audit Ready, AlwaysAudit every customer interaction against your policies. Capture and store consent across every channel. Keep role-based, audit-ready logs for compliance and governance.
CONVOZEN DIFFERENTIATIONServe Every Customer With Smarter AI Stack Built For Retail
Pre-Trained On Industry Data
Pre-Trained On Industry Data
AI Agents integrate instantly for immediate deployment
True Omnichannel Presence
True Omnichannel Presence
Unified experience across voice, chat, and email channels
Global Linguistic Intelligence
Global Linguistic Intelligence
Understands all languages, dialects, and accents fluently
Human-Grade Communication
Human-Grade Communication
Natural speech; interrupted seamlessly, just like humans
Deep Business Context
Deep Business Context
Remembers history, understands complex journeys
Performance & Reliability at Scale
Performance & Reliability at Scale
Instant, accurate responses at high volume, low cost
CONVOZEN PRODUCT SUITEGet It Right, At Every Touchpoint

The most capable conversational agent platform for businesses delivering human-like interactions across every customer touchpoint.

Conversational AgentConversational Agent

Carry conversations across voice, chat, social media and email—while the agent follows the right steps, updates your systems, and completes end-to-end workflows

WhatsApp & EmailWhatsApp & Email
Voice & ChatVoice & Chat
SimulatorSimulator
OmnichannelOmnichannel
A/B FrameworkA/B Framework
Social MediaSocial Media
Analyzer AgentAnalyzer Agent

Turn calls, chats, and emails into clear, data-backed actions to win more deals, improve coaching, and scale performance.

Auto QAAuto QA
Analyzer/InsightsAnalyzer/Insights
ZenZen
ChecklistChecklist
ScoreScore
SummarySummary
Copilot AgentCopilot Agent

Assist agents with real-time intelligence, smarter rebuttals and next best actions—so they can deliver faster, more consistent outcomes at scale

Pre CallPre Call
AI CopilotAI Copilot
Post CallPost Call
NBANBA
Knowledge BaseKnowledge Base
INTEGRATIONSYour system. Our AI. Single Flow.

Our AI Agents snap into your existing channels and back-office systems, automating actions across your organisation while retaining team visibility.

ConvoZen