Reduce frustration and save the time agents spend searching knowledge
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See the AI in action
CUSTOMER 360°
Turn calls, chats, and meetings into insights, with AI. Create a single source of truth for your customer knowledge.
AI-powered conversation intelligence unlocks powerful insights in minutes.
Discover why your customers aren't purchasing your products or services by analyzing every conversation throughout their journey, with AI driven insights
Transform your App Reviews, Support Tickets & Social Comments into Quantitative Customer Insights
Identify your top prospects using AI based customer intent analytics specific to your business.
Discover why your customers aren't purchasing your products or services by analyzing every conversation throughout their journey.
contact centre
Enhance business output across Customer-Facing Teams: Sales, Support, and Servicing
Automate quality assurance & compliance monitoring in every customer interaction. Automate your Audit processes and scale it up to 100% of your conversation. Try it now
Evaluate every conversation against your specific business objectives, ensuring no interaction goes untracked with AI-based scoring.
Never miss a violation by your Agent. Monitor & Flag violations by analysing 100% of your customer calls. Setup instant alerts across customer channels.
Integrate your existing Manual Audit workflows on to ConvoZen to see auto completed audit forms, track subjective parameters and Integrate your existing audit reportsTry it now
Empower your agents to deliver quality pitches by providing summaries of previous conversations, insights into customer mood, and their preferred languages
Reduce human dependency with automated peer-to-peer coaching. Utilize targeted, personalized training to enhance call handling quality and minimize escalations
Automate quality assurance & compliance monitoring in every customer interaction. Automate your Audit processes and scale it up to 100% of your conversation. Try it now
Evaluate every conversation against your specific business objectives, ensuring no interaction goes untracked with AI-based scoring.Try it now
Never miss a violation by your Agent. Monitor & Flag violations by analysing 100% of your customer calls. Setup instant alerts across customer channels.Try it now
DEVELOPER'S KIT
Integrate effortlessly with just a few lines of code today.
Integrate our features anywhere you work
Let your conversation do the talking
Our platform transforms end-to-end customer service functions
Boost sales revenue with an automated contact center sales solution that enhances agent performance while delivering an exceptional customer experience.
Empower your customer service agents to handle queries, navigate complex scenarios, and conduct high-quality conversations, boosting customer satisfaction and retention.
Minimize risk and ensure compliance with reminders and alerts during interactions, backed by a fully auditable trail of precise and secure customer conversations.
Prevent losing customers to competitors. Boost customer loyalty by investing in quality retention conversations, promptly identifying and resolving customer queries.
Our platform transforms end-to-end customer service functions
Implementing ConvoZen has revolutionized our operations by enabling us to audit 100% of calls.
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