Transcribe & Summarize your conversations

Transcribe & Summarize your conversations

With the capacity to seamlessly transcribe and distill the essence of calls spanning diverse languages and dialects, our state-of-the-art engine ensures that no conversation detail is lost in translation. Dive deep into summarized insights, capturing the heart of every interaction, regardless of the linguistic nuance

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Features that help you better understand conversations

State of the art Multilingual Transcription

ConvoZen’s multilingual transcription transcribes calls in multiple languages & dialects even when conversations are switching between multiple languages & speakers. ConvoZen AI models fine tuned for best performance in conversational settings in dialogue contexts. Track all aspects of your conversations without worrying about language or dialect

    State of the art Multilingual Transcription

    Summarize calls into Key Action Items

    ConvoZen can summarize calls into short crisp summaries with sections that let you quickly view the talking points & action items in the conversation. ConvoZen gives you an overall Call Topic, A section on key talking points, A section on key customer queries & a section on Action Items for the agent. This lets you get clear visibility on the conversation without you having to read through the whole conversation

      Summarize calls into Key Action Items

      ConvoZen can work for every one of your use cases

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      Calls

      Efficient speaker identification, real-time transcription, and AI-driven conversation analysis

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      Chats

      Variety of chat functionality for instant, accurate, and personalised support to customers

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      Emails

      Analyse emails in scale, improve response times and identify areas of improvement

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      Optimising your call centre is easy

      Use ConvoZen for FREE now and see how it can improve your business

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      Optimising your call centre is easy
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      ConvoZen works for every type of user

      ConvoZen works for every type of user

      For Leaders

      Make data-driven decisions to improve cx and optimise operations. Monitor KPIs and track progress towards goals

      ConvoZen works for every type of user

      For Managers

      Comprehensive reporting and analytics, Real-time performance feedback, Auto QA and agent monitoring

      ConvoZen works for every type of user

      For Agents

      Get contextual training assistance, retrospective analytics and performance tracking