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Turn Conversations into Revenue Opportunities in EdTech
Manage leads effectively and enroll more
ConvoZen's conversational intelligence tools empower you to handle leads more effectively. Automatically capture key call highlights, gain actionable insights from interactions, and improve conversion rates. Transform every conversation into an opportunity to enroll more customers and drive business growth.
Empower your agents with winning strategies
With ConvoZen, gain access to actionable insights based on top-performing agents' behavior and coach your new and enhance existing agent performance. Replicate their success and enhance your sales performance. Gain valuable insights to handle challenging student-parent queries throughout the entire lead generation process.
Create a Delightful Experience for Every Customer
Providing outstanding customer support is essential for EdTech contact centers. ConvoZen enables seamless ticket management, integration with CRM systems, and access to comprehensive student-parent interaction history. Agents can quickly address student inquiries, and resolve issues efficiently, resulting in enhanced customer satisfaction and loyalty.
Uncover Valuable Insights from Feedbacks
Analyzing feedback from students and educators manually is time-consuming and can lead to missed opportunities. With ConvoZen's Sentiment Analysis and Smart Moment Identification, extract critical insights from feedback, enabling data-driven decisions to enhance the educational experience.
ConvoZen works for every type of user
Make data-driven decisions to improve cx and optimise operations. Monitor KPIs and track progress towards goals
Comprehensive reporting and analytics, Real-time performance feedback, Auto QA and agent monitoring
Get contextual training assistance, retrospective analytics and performance tracking