Privacy Policy

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NoBroker Technologies Solutions Private Limited, through ConvoZen (“ConvoZen” “We” or “Us” or “Our”) is engaged in the business of providing artificial intelligence, SaaS and software over the internet (“Website/ Software”) with its users (“Customer”, “You” or “Your”) and owns and operates a website convozen.ai. By obtaining Our Services, You get access to the Services and functionality that We may establish and maintain from time to time.

By obtaining our Services on behalf of a company, organization, or other juristic person (“Entity”), then (a). “You” shall include the natural person accessing the Service on behalf of that Entity, and (b). You represent and warrant that You are duly authorized to accept this Policy and You have the authority to bind the said Entity to this Policy and that You hereby exercise such authority to bind the Entity to this Policy and all other documents incorporated by reference herein.

ConvoZen cares about Your privacy and wants You to be familiar with how ConvoZen collects, uses and discloses data. This Privacy Policy (“Policy”) describes the treatment of information provided or collected on the Website. It also explains the treatment of information provided or collected on Our online products, services or solutions, Website, Software provided on or in connection with the product, service or solution (“Service” or “Services”). It also applies to data or information which We make available on third-party websites or platforms if disclosed to You in connection with use of the application. This Policy also describes how cookies, other related and/or unrelated technologies may be used in Our offerings and products.

This document is an electronic record in terms of Information Technology Act, 2000 (“IT Act”) and rules and regulations made there under as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures. This Policy may be amended by Us from time to time and any subsequent changes will be posted on the Website or reasonable efforts shall be made to communicate with You. This Policy is further subject to being supplemented from time to time with additional information relating to any particular interaction that We may have with You. At the outset, We wish to inform You that this Policy may be amended, improvised, modified or otherwise subject to change without prior notification or intimation to the visitors of users of the Website. Therefore, You are advised to check this Policy regularly in order to familiarize yourself with the latest Policy.

Information you directly or voluntarily provide us:

ConvoZen collects the information that You directly provide us through the following means: When You raise your queries/concerns by filling the ‘SCHEDULE A DEMO’ or contacting the sales team through calls or emails, we will collect your personal data such as your Name, Email Address and other personal data that you may have shared in the Message Text Box. We collect these data to provide you the demo of our product and engage you with our platform. We will retain Your registration information for as long as Your account is active or as needed to provide You Services. Should You wish to request that We no longer use Your registration information to provide You services, You may please write to Us making such requests.

Information We collect automatically:

We collect information about You and Your use of the Website, Your interactions with Us as well as information regarding devices used to access Our Website (such as mobile devices, tablets and other viewing devices). This information includes, but is not limited to:

Activities on Our Website, Your interactions with Our email, customer care and messaging platforms, geo-location information through Internet Protocol (“IP”) address, device information like device ID, device model etc. and other unique identifiers, such as those found on devices that include identifiers, information collected via use of cookies and other technologies.

User experience and support:

We identify and use Your IP address to help diagnose any problems with Our Website, and to administer Our Website. Your IP address is also used to help identify You and to gather broad demographic information to customize Your experience on the Website.

Information we collect when Customers use the ConvoZen platform:

When customers use our platform, we receive call recordings for transcribing and reporting purposes. Call recordings will contain personal details of the end customer (Customer’s customer) and Agents. End customer’s personal information may vary with the nature of the call and line of business of the Customer (such as Insurance, Fin Tech, etc.). Personal information such as Name and the location of the agent will be captured in the call recordings.

Purpose of Data Collection:

As a data controller, ConvoZen uses Your (customers, prospective customers, and website visitors) personal data for the following purposes:

for conducting internal research on Our users' demographics, interests and behaviour to better understand, protect and serve Our users. In addition to this, We may also monitor traffic patterns and Website use, which enables Us to improve the service(s) We provide.
The information that We collect, either directly or indirectly, may be combined to help Us improve its overall accuracy and completeness and to help Us better mould Our interactions with You.
Understand and analyse how our users use our services and websites to improve our websites and service offerings.
Assess queries, requirements, and process applications for products and services.
Marketing our products and services to our customers and prospective customers.
As a Data Processor, ConvoZen is contractually bound to processes the call recordings containing end customer personal data and agents through the platform to generate insights and reports.

Personal Information and Its Use:

You shall solely be responsible for informing Us if any of Your personal information, needs to be updated in Our records. In case We suspect any unauthorized use of Your information, We may contact You.

Generally, We may use Your information for purposes, including but not limited to those enlisted below:

Provide Our products and services to You and to make them better and also to provide You with a personalized experience while using or accessing Our Website and / or any mobile based application, such as providing You with content in which You may be interested and making navigation on Our site easier.
to support products or services You have obtained from Us, such as troubleshooting, notifying You of a product update or fix, customizing Your experience, detecting and protecting against error, fraud and other criminal activities.
to develop new products and services.
to send You administrative communications regarding Our products or services.
to notify You about special promotions or offers that may interest You.
to invite You to participate in surveys about Our products or services.
to conduct research including secondary and follow-up research.
to comply with Our legal and regulatory observations.

Protection of Personally Identifiable Information:

ConvoZen has implemented reasonable physical, technical and administrative security measures in compliance with the applicable laws to protect personal information from loss, misuse, alteration or destruction. ConvoZen will ensure through formally executed contracts that its service providers are committed to “same level of data protection” as per applicable data protection laws and regulations in force in India.

Publicly available information:

Any personal information provided by You will not be considered as sensitive if it is freely available and/or accessible in the public domain of any website and / or any mobile based application. Any information posted/ uploaded/ conveyed/ communicated by You on the public sections of the Website applications becomes published content and is not considered personally identifiable information subject to this Policy. You are required to provide correct, accurate, and complete information. We shall not be responsible for the authenticity of the personal information or data supplied by You and any inconvenience or hassle caused because of the same. If a request is made from You to not use Your information to make further contact with You beyond fulfilling your request, a formal request to that effect shall be made.

Securing Information:

We intend and strive to protect Your personal information and to maintain its accuracy. For the same, We employ reasonable security practices and procedures to help Us protect Your personal information and have comprehensive information security programme and physical security control measures that are commensurate with respect to the information being collected and the nature of Our business.

We use encryption while transmission of information sensitive to You between Your and Our system and allowing only authorized persons for permitted business functions to access Your Personal Information. However, the transmission of information via the internet is never completely impenetrable. Hence, You are required to take requisite steps to protect Your personal information against any unauthorised access. Such steps include choosing a strong password, signing off after using a shared device, and keeping Your log-in details, especially Your password private. We shall not be held responsible for any lost, stolen, or compromised information or for any activity on Your account via unauthorised password usage.

Data Retention and Erasure:

We retain Your personal information as long as necessary for the legitimate business interests and for Us to comply with Our legal obligations. If You no longer want Us to use Your information, then You can request that We erase Your personal information and close Your account. Please note that if You request for the erasure of Your personal information, We may:

still retain some of Your personal information as necessary for Our legitimate business interests, such as fraud detection, prevention and enhancing safety. For example, if We suspend an account for fraud or safety reasons, We may retain certain information from that account to prevent that user from opening a new account in the future.
still retain and use Your personal information to the extent necessary to comply with Our legal obligations. For example, We may keep some of Your information for taxing, legal reporting and auditing obligations.

Sharing Information with Third Parties:

Your information may be shared with third parties in the following circumstances:

Performance of services: When third parties (such as Our accountants, credit card processing companies, Government officials) are performing a service for Us or for You, We may provide them with the information collected about You only to the extent they require it to perform that particular service.
Assistance with investigation: If We have to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person or organization or property or asset or rights of the Website or service from unauthorized use or misuse, violations of Our terms and conditions or to defend against legal claims/proceedings.
Legal: We may disclose personally identifiable information if required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or in good faith belief that such action is necessary.

We collect information from Your visits to Our Website and Your use of Our services to help Us gather statistics about usage and effectiveness, personalize Your experience, and tailor Our interactions with You. We do so through the use of various technologies.

A cookie is a small file that can be placed on your device that allows us to recognize and remember you. It is sent to your browser and stored on your computer’s hard drive or tablet or mobile device. When you visit our sites, we may collect information from you automatically through cookies and other tracking technologies.

Different types of Cookies:

There are first-party cookies and third-party cookies. First-party cookies are placed on your device directly by us. For example, we use first-party cookies to adapt our website to your browser’s language preferences and to better understand your use of our website. Third-party cookies may be placed on your device by our partners and service providers. For example, we use third-party cookies to measure user numbers on our website or to enable you to share content with others across social media platforms.

Session and persistent cookies: There are session cookies and persistent cookies. Session cookies only last until you close your browser. We use session cookies for a variety of reasons, including to learn more about your use of our website during one single browser session and to help you to use our website more efficiently. Persistent cookies have a longer lifespan and aren’t automatically deleted when you close your browser. These types of cookies are primarily used to help you quickly sign-in to our website again and for analytical purposes.

What do we use cookies for: Like most providers of online services, we use cookies to provide, secure and improve our services, including by remembering your preferences, recognizing you when you visit our website and personalizing and tailoring ads to your interests. To accomplish these purposes, we also may link information from cookies with other personal information we hold about you. When you visit our website, some or all of the following types of cookies may be set on your device:

Essential website cookies‍: These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas.
Analytics cookies‍: These cookies help us understand how our website is being used, how effective marketing campaigns are, and help us customize and improve our websites for you.

Applicable Law and Jurisdiction:

This Website is created and controlled by NoBroker Technologies Solutions Private Limited having its principal place of business at Bengaluru and shall be governed by the laws of India. Any dispute in respect of the terms, conditions and disclaimers of this Privacy Policy shall be subject to the jurisdiction of courts at Bengaluru, India.

Amendments to the policy:

This Policy is subject to amendment from time to time. We reserve the right, at Our sole discretion, to update, alter or improvise or modify the terms of this Policy from time to time in order to ensure compliance with applicable laws (“Updated Terms”). The Updated Terms shall be effective immediately and shall supersede the terms of this Policy. The Updated Terms will also be posted by Us on Our Website along with the latest date of modification. You shall be solely responsible for familiarizing yourself with the latest policy from time to time.

Grievance Policy:

ConvoZen strongly believes in a transparent approach to its users. This Policy aims at minimizing instances of customer complaints, grievances and disappointments via channelized approach, review and redressal. If You require any information or clarification regarding the use of Your personal information or this Policy or wish to file a grievance or have issues in respect of the services rendered by ConvoZen or with respect to use of Your personal information, You can register Your grievance through email to the grievance officer of ConvoZen.

Express Consent:

By accessing Website, You expressly consent to Our usage and disclosure of Your personal information in accordance with this Policy and the applicable laws, rules and regulations of India. This Privacy Policy shall be read with and enforced with other Terms & Conditions on the Website and agreements, if any, signed between Customer & NoBroker.

Interpretation:

The headings contained in this Agreement are for reference purposes only and will not affect the meaning or interpretation of this Agreement. If any clause of this policy is found to be unlawful or unenforceable, it is to be interpreted to the extent necessary to make it lawful or enforceable. If a clause found to be unlawful or unenforceable, it cannot be read down, it is to be severed from the Policy and the remainder of the terms shall continue in force.

By using our Website, you consent to the use of these cookies. If you do not like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser. Please however note, that, if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

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