Information you directly or voluntarily provide us:
Information We collect automatically:
User experience and support:
Information we collect when Customers use the ConvoZen platform:
Purpose of Data Collection:
for conducting internal research on Our users' demographics, interests and behaviour to better understand, protect and serve Our users. In addition to this, We may also monitor traffic patterns and Website use, which enables Us to improve the service(s) We provide.
The information that We collect, either directly or indirectly, may be combined to help Us improve its overall accuracy and completeness and to help Us better mould Our interactions with You.
Understand and analyse how our users use our services and websites to improve our websites and service offerings.
Assess queries, requirements, and process applications for products and services.
Marketing our products and services to our customers and prospective customers.
As a Data Processor, ConvoZen is contractually bound to processes the call recordings containing end customer personal data and agents through the platform to generate insights and reports.
Personal Information and Its Use:
Provide Our products and services to You and to make them better and also to provide You with a personalized experience while using or accessing Our Website and / or any mobile based application, such as providing You with content in which You may be interested and making navigation on Our site easier.
to support products or services You have obtained from Us, such as troubleshooting, notifying You of a product update or fix, customizing Your experience, detecting and protecting against error, fraud and other criminal activities.
to develop new products and services.
to send You administrative communications regarding Our products or services.
to notify You about special promotions or offers that may interest You.
to invite You to participate in surveys about Our products or services.
to conduct research including secondary and follow-up research.
to comply with Our legal and regulatory observations.
Protection of Personally Identifiable Information:
Publicly available information:
Data Retention and Erasure:
still retain some of Your personal information as necessary for Our legitimate business interests, such as fraud detection, prevention and enhancing safety. For example, if We suspend an account for fraud or safety reasons, We may retain certain information from that account to prevent that user from opening a new account in the future.
still retain and use Your personal information to the extent necessary to comply with Our legal obligations. For example, We may keep some of Your information for taxing, legal reporting and auditing obligations.
Sharing Information with Third Parties:
Performance of services: When third parties (such as Our accountants, credit card processing companies, Government officials) are performing a service for Us or for You, We may provide them with the information collected about You only to the extent they require it to perform that particular service.
Assistance with investigation: If We have to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person or organization or property or asset or rights of the Website or service from unauthorized use or misuse, violations of Our terms and conditions or to defend against legal claims/proceedings.
Legal: We may disclose personally identifiable information if required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or in good faith belief that such action is necessary.
Essential website cookies: These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas.
Analytics cookies: These cookies help us understand how our website is being used, how effective marketing campaigns are, and help us customize and improve our websites for you.
Applicable Law and Jurisdiction:
Amendments to the policy: