Score your Conversations with AI
Score each of your conversations with your own business objectives & leave no conversation untracked with ConvoZen’s AI based scoring. Scores can be set based on custom weights and parameters to accurately reflect your business objectives in the call.
Request a Live DemoMeasure every conversation with what really matters
Track pitch quality in every Sales Calls
Score each of your sales calls with respect to your Sales pitch and track how well your agent handled the sales in the call. Track the quality of your urgency creation, objection handling, cross selling, empathy creation etc.
Track agent scores based on Call Scores
Track scores at individual level & team level over time and create objective measures to track agent performances instead relying on sampled audits & call listening. Create multiple criterias for scoring the calls and identify top strengths & weaknesses of the Agent.
ConvoZen can work for every one of your use cases
Calls
Efficient speaker identification, real-time transcription, and AI-driven conversation analysis
Chats
Variety of chat functionality for instant, accurate, and personalised support to customers
Emails
Analyse emails in scale, improve response times and identify areas of improvement
Optimising your call centre is easy
Use ConvoZen for FREE now and see how it can improve your business
ConvoZen works for every type of user
For Leaders
Make data-driven decisions to improve cx and optimise operations. Monitor KPIs and track progress towards goals
For Managers
Comprehensive reporting and analytics, Real-time performance feedback, Auto QA and agent monitoring
For Agents
Get contextual training assistance, retrospective analytics and performance tracking