Unleash Agent Potential, Drive Peak Performance

Unleash Agent Potential, Drive Peak Performance

Delve deep into customer-agent interactions by identifying positive and negative key moments. Uncover valuable insights to enhance communication strategies and foster stronger connections with customers.

Request a Live Demo

AI Reporting Features That Improve Team Performance

Performance Tracking & Monitoring

Surveil agent performance with various metrics holistic view of operations and driving informed decision-making

  • Custom Checklist Call scoring to measure agent performance and drive continuous improvement
  • Comprehensive Agent stats measurement using quantitative metrics like the number of calls made, customers reached, average handling time, long hold detection, talk ratio per call, and customer sentiments
Optimize performance with our comprehensive monitoring tools
Performance Tracking & Monitoring

Coaching & Training

Induct and enhance agent performance with ConvoZen's tailored training and coaching solutions

  • New Agent Induction Program to empower new agents with ConvoZen's efficient onboarding program, accelerating their success from day one
  • Existing Agent Performance enhancement with ConvoZen's targeted coaching, unlocking their full potential for ongoing improvement
  • Agent Leaderboard to easily recognize the top and underperformers to reward and coach
Take your agent’s performance to the next level with us
Coaching & Training

Analyze Customer Conversations Across Every Channel

convozen services

Calls

Efficient speaker identification, real-time transcription, and AI-driven conversation analysis

convozen services

Chats

Variety of chat functionality for instant, accurate, and personalised support to customers

convozen services

Emails

Analyse emails in scale, improve response times and identify areas of improvement

ellipseellipse

Optimising your call centre is easy

Use ConvoZen for FREE now and see how it can improve your business

Book Demo Now
Optimising your call centre is easy
try convozentry convozen

AI Analytics Built for Teams Across Every Role

AI Analytics Built for Teams Across Every Role

For Leaders

Make data-driven decisions to improve cx and optimise operations. Monitor KPIs and track progress towards goals

AI Analytics Built for Teams Across Every Role

For Managers

Comprehensive reporting and analytics, Real-time performance feedback, Auto QA and agent monitoring

AI Analytics Built for Teams Across Every Role

For Agents

Get contextual training assistance, retrospective analytics and performance tracking