Unleash Agent Potential, Drive Peak Performance
Delve deep into customer-agent interactions by identifying positive and negative key moments. Uncover valuable insights to enhance communication strategies and foster stronger connections with customers.
Request a Live DemoFeatures that help to boost your team’s productivity
Performance Tracking & Monitoring
Surveil agent performance with various metrics holistic view of operations and driving informed decision-making
- Custom Checklist Call scoring to measure agent performance and drive continuous improvement
- Comprehensive Agent stats measurement using quantitative metrics like the number of calls made, customers reached, average handling time, long hold detection, talk ratio per call, and customer sentiments
Coaching & Training
Induct and enhance agent performance with ConvoZen's tailored training and coaching solutions
- New Agent Induction Program to empower new agents with ConvoZen's efficient onboarding program, accelerating their success from day one
- Existing Agent Performance enhancement with ConvoZen's targeted coaching, unlocking their full potential for ongoing improvement
- Agent Leaderboard to easily recognize the top and underperformers to reward and coach
ConvoZen can work for every one of your use cases
Calls
Efficient speaker identification, real-time transcription, and AI-driven conversation analysis
Chats
Variety of chat functionality for instant, accurate, and personalised support to customers
Emails
Analyse emails in scale, improve response times and identify areas of improvement
Optimising your call centre is easy
Use ConvoZen for FREE now and see how it can improve your business
ConvoZen works for every type of user
For Leaders
Make data-driven decisions to improve cx and optimise operations. Monitor KPIs and track progress towards goals
For Managers
Comprehensive reporting and analytics, Real-time performance feedback, Auto QA and agent monitoring
For Agents
Get contextual training assistance, retrospective analytics and performance tracking