Leverage AI-powered conversational intelligence to foster customer communication. Transform experience by intelligently addressing customer needs & efficiently managing inquiries without quality compromiseRequest a Live Demo
Turn Conversations into Revenue Opportunities in HealthTech
Close more deals through best sales practices
HealthTech customer service often struggle with low sales conversion rates due to complex product offerings and limited customer understanding. With ConvoZen's intelligent conversational analytics, identify sales opportunities and ensure efficient lead management and tracking through CRM integration.
Enhance Customer Support with AI-Coaching
Providing consistent customer support can be challenging due to varying patient needs.ConvoZen's Agent Coaching feature offers personalized coaching material for support agents, enabling them to deliver exceptional patient service tailored to individual needs.
Ensure compliances in every interaction
Navigating healthcare compliance can be complex, but it's crucial for customer trust and data protection. With ConvoZen, automatically monitor calls, detect non-compliant exchanges, and receive instant alerts. Stay ahead of regulatory requirements and safeguard your customers’ with ConvoZen.
Keep your agents up-to-date with industry knowledge
Customers may have specific medical or insurance-related questions that require specialized knowledge and expertise. With ConvoZen's effective coaching tools, providing your agents with targeted training and guidance, ensuring agents stay up-to-date with the latest medical knowledge and regulations can be challenging.
ConvoZen works for every type of user
Make data-driven decisions to improve cx and optimise operations. Monitor KPIs and track progress towards goals
Comprehensive reporting and analytics, Real-time performance feedback, Auto QA and agent monitoring
Get contextual training assistance, retrospective analytics and performance tracking