Validate your agent actions on the CRM
In the fast-paced world of customer interactions, precision and accuracy are paramount.Our intuitive platform empowers you to create actionable insights based on these validations, including instant alerts, penalties, and incentives. Ensure that your customer data is not just collected, but validated for exceptional accuracy.
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Enrich ConvoZen data with the CRM data and create better insights
Ever wondered what valuable insights might be hidden within the tapestry of your conversational and customer data? ConvoZen lets you seamlessly enrich each conversation with your organization's CRM data. You can uncover intricate patterns, validate data, and discover hidden opportunities. It's not just about what was captured; it's about what was truly discussed.
Validate all data and trigger actions automatically
Let ConvoZen be your vigilant guardian against any data discrepancies or compliance violations. Our intelligent system can automatically trigger a range of actions, from alerts and emails to notifications, ensuring swift and effective responses. Keep your customers delighted and your business operations seamless with active validation and action.
ConvoZen can work for every one of your use cases
Calls
Efficient speaker identification, real-time transcription, and AI-driven conversation analysis
Chats
Variety of chat functionality for instant, accurate, and personalised support to customers
Emails
Analyse emails in scale, improve response times and identify areas of improvement
Optimising your call centre is easy
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ConvoZen works for every type of user
For Leaders
Make data-driven decisions to improve cx and optimise operations. Monitor KPIs and track progress towards goals
For Managers
Comprehensive reporting and analytics, Real-time performance feedback, Auto QA and agent monitoring
For Agents
Get contextual training assistance, retrospective analytics and performance tracking