Validate your agent actions on the CRM

Validate your agent actions on the CRM

In the fast-paced world of customer interactions, precision and accuracy are paramount.Our intuitive platform empowers you to create actionable insights based on these validations, including instant alerts, penalties, and incentives. Ensure that your customer data is not just collected, but validated for exceptional accuracy.

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Match Captured Data with Real Conversations

Enrich ConvoZen data with the CRM data and create better insights

Ever wondered what valuable insights might be hidden within the tapestry of your conversational and customer data? ConvoZen lets you seamlessly enrich each conversation with your organization's CRM data. You can uncover intricate patterns, validate data, and discover hidden opportunities. It's not just about what was captured; it's about what was truly discussed.

    Enrich ConvoZen data with the CRM data and create better insights

    Validate all data and trigger actions automatically

    Let ConvoZen be your vigilant guardian against any data discrepancies or compliance violations. Our intelligent system can automatically trigger a range of actions, from alerts and emails to notifications, ensuring swift and effective responses. Keep your customers delighted and your business operations seamless with active validation and action.

      Validate all data and trigger actions automatically

      ConvoZen can work for every one of your use cases

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      Calls

      Efficient speaker identification, real-time transcription, and AI-driven conversation analysis

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      Chats

      Variety of chat functionality for instant, accurate, and personalised support to customers

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      Emails

      Analyse emails in scale, improve response times and identify areas of improvement

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      Optimising your call centre is easy

      Use ConvoZen for FREE now and see how it can improve your business

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      Optimising your call centre is easy
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      ConvoZen works for every type of user

      ConvoZen works for every type of user

      For Leaders

      Make data-driven decisions to improve cx and optimise operations. Monitor KPIs and track progress towards goals

      ConvoZen works for every type of user

      For Managers

      Comprehensive reporting and analytics, Real-time performance feedback, Auto QA and agent monitoring

      ConvoZen works for every type of user

      For Agents

      Get contextual training assistance, retrospective analytics and performance tracking