Leave no conversation unnoticed with ConvoZen
Use ConvoZen to track & monitor every conversation in your business. Whether it is between your Agents, Partners or Customers, ConvoZen lets you track violations or breaches in policies.
Request a Live DemoConvoZen to track every talking point in your conversations
Monitor your partner Conversations with ConvoZen
Still worried about what your delivery/driver/field partners are communicating to your customers? Create automations & alerts to raise penalties on Inappropriate conversations like ride cancellation requests & direct payment requests by your partners to your customers
Identify Opportunities to Upsell from your conversations
Track your customer intents with respect to their interests in other offerings your business has. Use this to create leads for your other products & offerings
ConvoZen can work for every one of your use cases
Calls
Efficient speaker identification, real-time transcription, and AI-driven conversation analysis
Chats
Variety of chat functionality for instant, accurate, and personalised support to customers
Emails
Analyse emails in scale, improve response times and identify areas of improvement
Optimising your call centre is easy
Use ConvoZen for FREE now and see how it can improve your business
ConvoZen works for every type of user
For Leaders
Make data-driven decisions to improve cx and optimise operations. Monitor KPIs and track progress towards goals
For Managers
Comprehensive reporting and analytics, Real-time performance feedback, Auto QA and agent monitoring
For Agents
Get contextual training assistance, retrospective analytics and performance tracking