Chat Agents

Deploy AI Chat Agents Across All Customer Channels

Deploy AI-powered chat agents across WhatsApp, web, and social channels within hours—so customers engage instantly on the platforms they already use.

ConvoZen Chat AI agent dashboard showing multi-channel conversations and real-time metrics

Trusted by customer-obsessed teams at

CARS24
Zell Education
HDFC Bank
Tutorials
TruDoc
LeapScholar
Al-Futtaim Technologies
Stanza Living
SpeakX
Gromo
Lenskart
Apollo
Pace
Pride of Cows
Tata AIG
Lendingkart
Pilgrim
Toothsi
Phitku
Dalmia Bharat
The Souled Store
Spinny
ShopDeck
Jana Bank
Kochartech
NoBroker
Pickrr
Flobiz
CARS24
Zell Education
HDFC Bank
Tutorials
TruDoc
LeapScholar
Al-Futtaim Technologies
Stanza Living
SpeakX
Gromo
Lenskart
Apollo
Pace
Pride of Cows
Tata AIG
Lendingkart
Pilgrim
Toothsi
Phitku
Dalmia Bharat
The Souled Store
Spinny
ShopDeck
Jana Bank
Kochartech
NoBroker
Pickrr
Flobiz

AI vs Rule-Based

See the Difference: Rule-Based Bots vs. AI Agents

Experience how ConvoZen's AI Chat Agents outperform traditional flow builders.

Rule-Based BotLimited
I want to return my order and get a different size
Please select from the menu: 1) Track Order 2) Cancel Order 3) Speak to Agent
None of those. I need a size exchange.
❌ Sorry, I didn't understand. Transferring to agent...
⚠️ Failed — escalated after 2 messages
ConvoZen AI AgentIntelligent
I want to return my order and get a different size
I'd be happy to help with a size exchange! I see order #4521 — a Blue Jacket in Medium. What size would you like instead?
Large please
✅ Done! A Large is on its way. You'll get a confirmation email shortly.
✓ Resolved autonomously in 4 messages

Built for high-volume workflows

Sales & Lead Qualification
Customer Support & FAQs
Order Tracking
Upselling & Cross-Selling
Feedback & Surveys

ROI

Drive Measurable Business Impact with ROI That Matters

📈Increase in digital sales
90%
💰Reduction in support costs
40%
⭐Improvement in CSAT
80%
🤖Automation of queries
90%

Based on production deployments

Capabilities

Exceptional Chat Experiences, Powered by ConvoZen

Instant Self-Serve Support

Zero Wait Times. Instant Resolution.

Resolve common and complex queries instantly with AI-driven self-service that scales without growing your support team.

  • ✓Automated resolution for high-volume queries
  • ✓Natural language understanding across topics
  • ✓Seamless fallback to human agents when needed
AI chat bot dashboard showing instant query resolution with zero wait times

Human + AI Collaboration

Seamless Handoffs. Full Context.

Automatically escalate conversations to human agents when needed—preserving full context, conversation history, and customer intent for faster resolution.

  • ✓100% context preserved during handoff
  • ✓AI-generated conversation summary for agents
  • ✓Smart routing based on intent and complexity
AI-to-human agent escalation interface with full conversation context preserved

Conversation Intelligence

Turn Every Chat Into Insight.

Understand customer intent, track resolution and drop-offs, and optimize agent performance with built-in analytics across all chat interactions.

  • ✓Customer intent and sentiment tracking
  • ✓Resolution rate and drop-off analysis
  • ✓Agent performance scoring and benchmarks
  • ✓360° visibility across all conversations
Conversation intelligence analytics dashboard with intent distribution and resolution metrics

Integrations

Built to Integrate with Your Entire Stack

Enterprise-Grade Integrations, Ready Out of the Box

Messaging & Omnichannel

  • •WhatsApp (Chat, Voice, Images, Voice Notes, Flows, Webviews)
  • •Website Chat

Telephony

  • •Genesys
  • •Twilio
  • •Exotel
  • •Ozonetel

CRM & Ticketing

  • •Salesforce
  • •SAP
  • •Freshworks
  • •HubSpot

Agentic Commerce

  • •Shopify
  • •Shiprocket
  • •Clickpost
  • •Razorpay
  • •WhatsApp Checkout

Ready to Deliver Truly Connected Conversations?

Explore Voice AI AgentsExplore Omnichannel AI AgentsExplore Email Agents