Voice AI Agents
Turn Voice AI Into Real Experiences
Deliver real-time, human-like conversations at scale—handling customer calls instantly, resolving issues faster, and driving measurable business outcomes.
Trusted by customer-obsessed teams at
The Problem
Traditional Voice AI holding you back?
A Rigid, Closed Platform
Many voice AI platforms limit customisation across brand voice, local accents, and domain-specific language, creating higher governance and compliance risks for enterprises.
Latency That Breaks the Experience
Most voice AI systems rely on multi-step STT and TTS pipelines causing delays in real-time, omnichannel experiences.
Voice AI That Feels… Off
Most voice interfaces miss emotional cues and natural speech patterns, resulting in cold interactions that frustrate customers.
Why ConvoZen
High-Impact Voice Experiences with ConvoZen
Real-Time Voice AI
Human-Like Conversations at Scale.
Deliver natural, speech-to-speech conversations with ultra-low latency AI that understands interruptions, intent, and tone—so every interaction feels truly human.
- ✓Sub-800ms response latency
- ✓Natural interruption handling and turn-taking
- ✓Real-time sentiment and intent detection
- ✓SOC 2 compliant and enterprise secure
Brand Voice Customisation
Your Brand's Voice, Fully Customised.
Fine-tune voices by domain, accent, language, and tone to create AI agents that sound and speak like your brand across 20+ languages.
- ✓Custom voice profiles per domain and use case
- ✓20+ language and accent support
- ✓Tone and pacing calibration controls
Scale Without Limits
Enterprise Scale. Zero Compromise.
Handle high-volume conversations with support for hundreds of concurrent users per node, auto-scaling, and multi-tenancy built in. Launch in weeks, not months.
- ✓Hundreds of concurrent calls per node
- ✓Auto-scaling and multi-tenant architecture
- ✓Production-ready in weeks, not months
- ✓Seamless human handoffs when needed
Use Cases
Built for Every High-Volume Voice Use Case
Customer Support & Issue Resolution
SupportAutomate high-volume support calls with human-like voice AI that handles questions, interruptions, and follow-ups.
Sales & Lead Qualification
SalesEngage leads instantly, qualify with precision, and route high-intent conversations to sales teams.
Bookings & Reservations
SchedulingEnable customers to book appointments, reschedule, and receive updates through natural voice conversations.
Smarter Patient Support
HealthcareVoice-based triage, appointment reminders, and post-care follow-ups—secure, compliant, and empathetic.
Secure KYC Verification
ComplianceAutomate identity verification using secure, voice-based flows that meet compliance requirements.
Payments & Collections
FinanceDeliver polite, personalised payment reminders that adapt to customer responses.
Personalised Engagement
CommercePower order tracking, recommendations, loyalty programs, and promotions with contextual voice interactions.
Feedback & Surveys
InsightsCollect real-time feedback through natural conversations, driving higher response rates.
Impact
Performance You Can Measure
Ensure authentic conversations that drive results with voice AI
Response Latency
Resolved without humans
Cost reduction
CSAT improvement
Integrations
Built to Plug into Your Existing Stack
Enterprise-Ready Integrations, Out of the Box
Telephony
- •Genesys
- •Twilio
- •Exotel
- •Ozonetel
Messaging & Omnichannel
- •WhatsApp (Voice, Chat, Images, Voice Notes, Flows)
- •Webviews
Agentic Commerce
- •Shopify
- •Shiprocket
- •Clickpost
- •Razorpay
- •WhatsApp Checkout
CRM & Ticketing
- •Salesforce
- •SAP
- •Freshworks
- •HubSpot
Social Channels
Agent Types
Voice Agents for Every Need
Brand Voice Agent
Your brand. Your voice. In real time.
A speech-to-speech AI agent that sounds natural, responds instantly, and stays true to your brand across every conversation—secure, personalised, and built for scale.
Customer Support Agent
Support that actually sounds human.
Resolves issues in real time with emotionally intelligent conversations, ultra-low latency responses, and seamless handoffs—without compromising security or brand tone.
Sales & Revenue Agent
Conversations that convert.
An outcome-driven voice agent that listens, adapts, and guides customers through personalised journeys—turning intent into action, instantly.
Enterprise Operations Agent
Fast, secure, and always on-brand.
Automates high-volume interactions with natural speech, real-time orchestration, and enterprise-grade security—without robotic scripts or delays.
Omnichannel Experience Agent
One voice. Every channel.
Delivers consistent, real-time conversations across phone, app, web, and messaging—powered by unified customer data and journey orchestration.
Personalised Engagement Agent
Every conversation, tailored.
Uses real-time customer context to adapt tone, intent, and responses—creating personalised experiences that feel intuitive, not programmed.
Security-First Voice Agent
Built for trust at scale.
Combines ultra-low-latency speech-to-speech AI with enterprise-grade security, ensuring every interaction is safe, compliant, and reliable.
Emotional Intelligence Agent
AI that understands how customers feel.
Detects emotional cues in real time and responds with empathy—making conversations smoother, faster, and more human.