As enterprises across the Middle East continue to invest in AI-led customer experiences, we’re pleased to announce our strategic partnership with Al-Futtaim Technologies, marking ConvoZen’s first structured expansion beyond India. Through this collaboration, we’re bringing our conversational intelligence platform to enterprises across the UAE, Saudi Arabia, and Qatar, helping transform high-volume customer operations with AI-powered automation and insights.
Through this partnership, we will combine ConvoZen’s expertise in conversational AI with Al-Futtaim Technologies’ strong regional presence to help businesses modernize contact center operations across industries including retail, automotive, BFSI, healthcare, and real estate.
Our platform delivers capabilities such as AI-powered quality monitoring, real-time agent assistance, conversational analytics, compliance monitoring, and sales intelligence, while also supporting multilingual customer interactions, including Arabic, to better serve the region’s diverse markets.
This partnership reflects our vision of making enterprise-grade conversational AI accessible across global markets while addressing region-specific business and language requirements. By expanding into the MENA region, we look forward to helping enterprises unlock deeper customer insights, improve operational efficiency, and deliver more personalized experiences at scale.
Read the full coverage in The Hindu BusinessLine and Express Computer to learn more about ConvoZen’s partnership with Al-Futtaim Technologies and its expansion across the MENA region.