Building AI agents that actually deliver on their promise requires two fundamentals: access to the right information, and visibility into what they’re doing. Our January release tackles both with two major upgrades to app.convozen: a native Knowledge Base and Actions Reporting. Together, they transform how you build, deploy, and trust your AI agents.
What We’ve Been Hearing From You
Managing prompt context has always been tricky. Teaching an agent to answer questions accurately meant burying it in an ever-growing wall of prompt text. You’d hardcode logic into prompts, layer in examples, and still end up with answers that missed the mark, especially for product-specific or compliance-sensitive questions. The more your business grew, the worse this got, relying on reduced manual labour workarounds just to get context into your agent.
Debugging agent actions often felt like a black box. An agent fails to complete an action, and you have no clear idea why. Was it an API trigger that timed out? A knowledge base lookup that returned nothing useful? Without visibility into what your agents are doing behind the scenes, debugging becomes guesswork. You’re left chasing down vague error messages without understanding what’s happening under the hood. At scale, this gets expensive fast.
What We’ve Built to Solve This
1. Knowledge Base: Your Agent’s New Brain
You can now create and manage a Knowledge Base directly within the platform and attach it to your AI agents.
- Upload Custom Data: Feed your agents PDFs, FAQs, and policy docs, then let the agent search your documents to find the right answer.
- Reduced Complexity: Stop hardcoding logic into prompts. No more reduced manual labour workarounds just to get context into your agent.
- Contextual Accuracy: Get accurate answers based on your business data, not approximations built from prompt engineering.
The Knowledge Base removes the bottleneck entirely. You upload the document. The agent uses it. That’s the full loop. PDFs for your detailed product specs, FAQs for the questions your support team answers every day, policy docs for anything that needs to stay accurate and compliant. All of it, in one place, attached to the agents that need it most.
Agents can now answer specific product or compliance queries with high precision. Whether you’re automating support or sales, the difference shows up immediately in the quality of every response your agents deliver.
Before the Knowledge Base, you were trying to teach your agent by talking to it. Now, you can hand it a library!
The jump in output quality isn’t subtle.
2. Actions Reporting: Full Visibility Into Agent Performance
We’ve added full visibility into what your agents are doing behind the scenes. This is granular reporting that lets you catch issues before they compound and understand how your agents are behaving day to day.
Here’s what you can track:
- API Triggers: See exactly how many calls succeeded or failed. Track success and failure rates clearly. Identify where your integrations are breaking down before the failures start piling up.
- Knowledge Base Queries: Monitor what your agents are searching for and the outcomes. See how agents use your knowledge base data in real time. Understand if they’re finding what they need or searching for things your documents don’t cover.
- Failure Analysis: Get clear reasons for failures so you can debug integration issues instantly. Identify bottlenecks the moment they appear. No guesswork required, no chasing down vague error messages.
What makes Actions Reporting especially powerful is how it works alongside the Knowledge Base. Once you’ve attached documents to your agents, the reporting layer shows you exactly how those documents are being used, what’s being searched, what’s coming back, and what’s not. That feedback loop, from deployment to insight, is what turns a good agent into a great one.
The Power of Both, Together
We could have shipped these as separate releases. However, we deliberately launched them together, because the real power is in the combination.
The Knowledge Base lets you scale your agents with your own data. Actions Reporting ensures reliability through granular reporting. Together, they close the loop between deployment and trust.
Whether you’re automating support or sales, your agents just became more informed and easier to audit. You’ll know exactly what they’re doing, why they’re doing it, and how well it’s working, all from one place.
For the people building the agents, this means faster iteration and fewer dead ends. For the people running the business, it means confidence that comes from being able to see what’s happening under the hood. For everyone in between, it means less time spent wondering and more time spent building.
That’s what scaling your agents with your own data actually looks like in practice.
The Knowledge Base and Actions Reporting are live now.
Book a demo and log in to app.convozen to try it out today!