Loan collections present a unique set of challenges. For many organizations, the cost of customer coverage can be prohibitively high, […]
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As per Fortune Research, the global contact center software market is expected to reach new heights by 2024. For this,
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In the simplest terms, sentiment analysis refers to the feelings or attitudes expressed in a piece of communication, whether written,
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According to a 2024 global survey, at least 56% of organizations use AI to improve and optimize their business operations.
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Our focus is one the CUSTOMERS and improving their EXPERIENCE. We believe that if we do that well, competitions, prices
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Customer Service Performance Review: As a manager, have you ever encountered frustration when a substandard customer service employee aka representative
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The customer service team is the company’s face in the high-stakes world of contact centers. So, the struggle is real.
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According to Forrester’s research report 75% of businesses have implemented AI-based call monitoring that has improved customer satisfaction and overall
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As we move further into the digital transformation era, call center services face many issues. But the call center industry’s
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According to industry experts like Gartner, 63% of organizations report that comprehensive customer service performance review significantly improve operational efficiency
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What is AHT? Average Handle Time or AHT is a metric that summarizes the average duration required to resolve customer
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The business world is in the midst of an AI Automation, as companies across industries adopt cutting-edge tools to enhance
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