What is Automatic Speech Recognition (ASR)? Telephonic conversations are one of the most effective ways of communication with customers as […]
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In today’s fast-paced digital landscape, customer support has evolved beyond the traditional call center model. Welcome to a transformative journey
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The ability of machines to understand and respond to human emotions has become a paramount pursuit in the ever-evolving landscape
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Human communication is a complex web of emotions, with verbal and non-verbal cues playing pivotal roles in conveying feelings. To
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In today’s diverse marketplace, the ability to truly understand your customers, their queries, and their conversations, especially in a multilingual
Dive into the world of sales coaching with our comprehensive guide. Discover essential techniques, tools, and strategies to nurture sales
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In the digital age, engaging and understanding your customers is pivotal for business success. Introducing convozen’s Conversational Intelligence Software, your
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Introduction to Call Centre Management For sales and customer engagement, call centres are the frontline warriors. They’re the powerhouses where
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Introduction to Sales Enablement Sales enablement is a strategic and cross-functional approach within an organization that aims to provide the
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In the dynamic realm of call centres, where seamless customer interactions and operational efficiency reign supreme, the role of Workforce
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Defining Business Process Outsourcing (BPO) Business Process Outsourcing, often referred to as BPO, is a strategic practice in which a
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Hosted call centres are at the forefront of modern customer service solutions, leveraging cloud technology to revolutionise the way businesses
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