Imagine this: You spend weeks nurturing a lead, delivering the perfect pitch, and then–boom–rejection. Stings doesn’t it? You are not […]
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Providing a great customer service experience begins with effective listening. Voice of Customer (VoC) programs capture customer voice and feedback
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Ever felt overwhelmed by endless meetings, recordings and documents? You are not alone. In 2025, the demand for fast and
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Rejection stings, especially in sales. But did you know 60% of customers say “no” four times before saying “yes”? (Invesp)
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Picture this: Every minute, thousands of customer conversations flow through business communication channels, creating a goldmine of untapped insights. Recent
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Managing a call center is no easy task—agents often face challenges, performance can vary, and outdated training methods just don’t
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In 2023, financial institutions faced $6.6 billion in fines for non-compliance with AML, KYC, and other regulations—up from $4.2 billion
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Have you ever launched a project thinking everything was flawless—only to find hidden issues later? It’s like baking a cake,
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Effective quality assurance skills are crucial for delivering exceptional customer support. A study by the SQM Group found that while
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AI in quality assurance is making it possible to run hundreds of tests in minutes without missing a bug. It
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Have you ever felt blindsided by unexpected sales slumps? You are not alone. 80% of sales organizations miss the mark
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Imagine calling customer support and getting your issue fixed before you even ask. Sounds unreal? Studies show 86% of buyers
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