In India, a call centre employee handles 90-100 calls per day, and the scale of operations of a call centre […]

AI metrics for voice measures the effectiveness of your voice assistants and other AI agents. It is not just a

Developing an AI voice bot that actually understands and responds effortlessly to your customers isn’t just about sophisticated technology—it’s about

Think about it, when calling a customer support team was only about long holds, repetitive music, and endless transfers? Today,

Customer support has significantly progressed from the era of operators manually routing calls. However, today customers seek prompt, personalized service

AI is everywhere these days. It’s now a part of how businesses operate, from complex company systems to interactions with

Consider a world where dull, repetitive tasks are taken care of with uncanny ease! Understanding what is artificial intelligence reveals

There’s no doubt that artificial intelligence is everywhere. You’ll find it in the apps you use, the decisions you make,

If you’re confused by the current AI jargon, you’re not alone. Many SaaS founders, product leaders, and marketers are also