A customer service performance review is a regular and must do evaluation of how well an employee handles customer interactions […]
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Conversational analytics is a field of data analysis that focuses on understanding and deriving insights from text or voice-based conversations,
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Ever wondered why some brands just stick in your memory while others fade away? The answer often lies in the
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Call centers in the BFSI sector (Banking, Financial Services, and Insurance) are facing unprecedented pressure by rising call volumes, strict
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With the volatile market today, having the right sales growth strategies isn’t just helpful but it’s essential. Whether you’re bouncing
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Voice technology is no longer science fiction but it’s shaping how we work, search, and interact daily. In fact, the
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Debt collection calls are more common than you might think. In fact, around 28% of Americans have at least one
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Effective lead management solutions are crucial for businesses aiming to increase conversion rates and streamline their sales process. As companies
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Imagine if every customer interaction could leave a lasting, positive impression. According to Salesforce, 89% of consumers are more likely
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Did you know that 86% of buyers are willing to pay more for a great customer experience? That’s where customer
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Did you know that companies with strong omnichannel outreach strategies retain 89% of their customers, compared to just 33% for
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Did you know 91% of call centers plan to increase their tech investment to boost efficiency and customer experience? In today’s
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