As a manager, have you ever encountered frustration when a substandard customer service employee aka representative cannot meet customer expectations […]
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The customer service team is the company’s face in the high-stakes world of contact centers. So, the struggle is real.
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According to Forrester’s research report 75% of businesses have implemented AI-based call monitoring that has improved customer satisfaction and overall
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As we move further into the digital transformation era, call center services face many issues. But the call center industry’s
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According to industry experts like Gartner, 63% of organizations report that comprehensive customer service performance review significantly improve operational efficiency
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What is AHT? Average Handle Time or AHT is a metric that summarizes the average duration required to resolve customer
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The business world is in the midst of an AI Automation, as companies across industries adopt cutting-edge tools to enhance
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5 Benefits of Multilingual Transcription Services As a business leader, you know that having complete visibility into every aspect of
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Did you know that a staggering 67% of customers hang up feeling frustrated after just one unsuccessful call attempt? This
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Picture this: Your business is a ship, and your customers are the wind that propels it forward. In this sea
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Using NLP to Understand Customer Conversations Introduction: Blending Technical Innovation with Industry Application Customers are at the centre of any
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Imagine a world where every store you enter greets you with genuine smiles and personalized attention. That’s the essence of
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