What is Average Handle Time (AHT): Formula, Calculation
Average Handle Time (AHT) in call center refers to the average time it takes for a customer service representative to […]
What is Average Handle Time (AHT): Formula, Calculation Read More »
What is Sales Enablement Software? 15 Best Sales Enablement Tools
Let’s face it—chasing leads with outdated slides, scattered notes, and last-minute scrambling isn’t exactly the dream sales strategy. It’s frustrating,
What is Sales Enablement Software? 15 Best Sales Enablement Tools Read More »
Enterprise Contact Center Solutions- Top Features for 2025
Enterprise contact center solutions help businesses handle customer interactions through a variety of channels, including voice, chat, email, and social
Enterprise Contact Center Solutions- Top Features for 2025 Read More »
Top 10 Customer Service Performance Review Phrases for 2025
A customer service performance review is a regular and must do evaluation of how well an employee handles customer interactions
Top 10 Customer Service Performance Review Phrases for 2025 Read More »
What is Conversational Analytics Software? How does it work?
Conversational analytics is a field of data analysis that focuses on understanding and deriving insights from text or voice-based conversations,
What is Conversational Analytics Software? How does it work? Read More »
Customer Experience
How Brand and Customer Experience Drive Loyalty Together
Ever wondered why some brands just stick in your memory while others fade away? The answer often lies in the
How Brand and Customer Experience Drive Loyalty Together Read More »
AI
Smarter Support with AI in Financial Services Call Centers
Call centers in the BFSI sector (Banking, Financial Services, and Insurance) are facing unprecedented pressure by rising call volumes, strict
Smarter Support with AI in Financial Services Call Centers Read More »
Sales
7 Sales Strategies to Fuel Growth in 2025
With the volatile market today, having the right sales growth strategies isn’t just helpful but it’s essential. Whether you’re bouncing
7 Sales Strategies to Fuel Growth in 2025 Read More »
AI
What Is AI Voice Recognition?
Voice technology is no longer science fiction but it’s shaping how we work, search, and interact daily. In fact, the
What Is AI Voice Recognition? Read More »
Contact Center
Top 15 Debt Collection Script That Convert in 2025
Debt collection calls are more common than you might think. In fact, around 28% of Americans have at least one
Top 15 Debt Collection Script That Convert in 2025 Read More »
Sales
10 Best Lead Management Solutions 2025
Effective lead management solutions are crucial for businesses aiming to increase conversion rates and streamline their sales process. As companies
10 Best Lead Management Solutions 2025 Read More »
Sales
Enhance CSAT with Virtual Assistant Outbound Calling
Imagine if every customer interaction could leave a lasting, positive impression. According to Salesforce, 89% of consumers are more likely
Enhance CSAT with Virtual Assistant Outbound Calling Read More »