Top Quality Assurance Tools for Smarter Testing in 2025
Quality assurance (QA) is no longer just about bug detection, but now it has now turned into a strategic variant […]
Top Quality Assurance Tools for Smarter Testing in 2025 Read More »
Quality assurance (QA) is no longer just about bug detection, but now it has now turned into a strategic variant […]
Top Quality Assurance Tools for Smarter Testing in 2025 Read More »
Every time a company creates software, it wants to make sure that it runs flawlessly before it is released in
What is QA Automation? Key Benefits and Uses Read More »
Every call narrates a story. But what if your team just reviews a few calls each week? It’s like reading
What is Call Scoring? How does it work? Read More »
Customers today have more options and higher expectations than ever. As a call center rep, you’re judged not just by
How to Automate Call Center Agent Scoring Read More »
Collections teams are swamped with manual calls, compliance headaches, and annoyed customers who hang up before talks even start. Old-school
AI Agent in Debt Collection- Use Cases, Best Practices and KPIs Read More »
Ever called a customer support team, only to hear, “Your call is important to us, please stay on line”? Customers
AI Voice Agents for Customer Service- Automation and Support Read More »
AI in health care refers to the use of advanced algorithms such as machine learning, deep learning, and natural language
Role of AI in Health Care- Benefits, Usage and Types Read More »
At 2 AM, a frustrated customer types: “Your service is terrible! It isn’t working and I need this issue fixed
Rule Based Chatbot vs AI Chatbot- What’s the Difference? Read More »
One thing that has always been able to consistently test our patience is connecting to a customer service team. You
How Does Voice AI Work? A Simple Guide to AI Voice Agents Read More »
A 112-year-old Swiss company, Holcim, tested a WhatsApp chat bot for business and found that 66% of customers accepted the
WhatsApp Chatbot for Business- Use Cases and Integrations Read More »
According to WHO, the doctor-to-population ratio should ideally be 1:1000 to provide optimal care. The shortage of healthcare talent is
AI in Patient Engagement- Voicebot for Patient Communication Read More »
Customer satisfaction and customer experience drive sales and business reputation. Dedicated customer support teams with vast knowledge of business products
Future of Conversational AI- Key 2025 Trends Read More »