Chatbots are not a futuristic artificial intelligence assistant; they serve as a necessity in the present-day business world. Their applications

Every call narrates a story. But what if your team just reviews a few calls each week?  It’s like reading

Customers today have more options and higher expectations than ever. As a call center rep, you’re judged not just by

Collections teams are swamped with manual calls, compliance headaches, and annoyed customers who hang up before talks even start. Old-school

Ever called a customer support team, only to hear, “Your call is important to us, please stay on line”? Customers

AI in health care refers to the use of advanced algorithms such as machine learning, deep learning, and natural language

At 2 AM, a frustrated customer types: “Your service is terrible! It isn’t working and I need this issue fixed

One thing that has always been able to consistently test our patience is connecting to a customer service team. You

A 112-year-old Swiss company, Holcim, tested a WhatsApp chat bot for business and found that 66% of customers accepted the