Omnichannel Outreach Strategy Explained
Did you know that companies with strong omnichannel outreach strategies retain 89% of their customers, compared to just 33% for […]
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Sales
Contact Center
10 Product Innovation Strategies for Contact Centers
Did you know 91% of call centers plan to increase their tech investment to boost efficiency and customer experience? In today’s
10 Product Innovation Strategies for Contact Centers Read More »
Sales
B2B Sales Script: 5 Proven Examples & Writing Tips
Did you know that 61% of B2B marketers say generating high-quality leads is their biggest challenge? That’s where a powerful
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Sales
What Is a Sales Cycle: Full Guide
A strong sales cycle can be the difference between closing deals and losing them. In fact, the average B2B sales
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Sales
How to Create a Winning Sales Cadence Call Strategy
According to a study by InsideSales, sales cadences that include an immediate response (within 24 hours) after a prospect engages
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Contact Center
Customer Retention Management System: Complete Guide
Did you know that increasing customer retention rates by just 5% can boost profits by 25% to 95%? This insight
Customer Retention Management System: Complete Guide Read More »
Compliance
Effective Call Center Email Quality Monitoring Strategies
Over 306 billion emails are sent every single day, yet a single poorly written support email can cost you a
Effective Call Center Email Quality Monitoring Strategies Read More »
Sales
Customer Value Pricing Strategy: Metrics & Examples
Let’s face it—offering discounts to close deals might feel like a win, but it often signals something deeper: misaligned pricing.
Customer Value Pricing Strategy: Metrics & Examples Read More »
Why You Need a Virtual Assistant for Real Estate Agents
Did you know 63% of real estate agents work over 40 hours a week, often juggling admin tasks that kill
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LLM Meaning and Its Role in Generative AI
By 2030, the global AI market is projected to reach $1.8 trillion, largely driven by advancements in language models and
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Everything You Need to Know About AI Phone Agents
Over 60% of customers still prefer phone support over other channels when solving urgent issues (Zendesk, 2024). But staffing call
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Contact Center Shrinkage: Full Guide for 2025
If you manage a contact center, you’ve probably noticed that not everyone is available all the time—even when they’re scheduled
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