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Data tells a story; analytics reveals the plot twists. Whether you’re a call center director, QA manager, customer service manager,
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Did you know that companies with a defined online sales processes are 33% more likely to close deals? If you’re
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Sales are contingent upon the attitude of the salesman: not the attitude of the prospect. – W. Clement Stone Did
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A Harvard Business Review study reveals that 56% of customers value excellent customer service more than competitive prices. For call
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