14 Best Practices in Call Center Quality Assurance
As per a report by statista, Only 4 in 10 companies believe their QA process is truly optimized. That means […]
14 Best Practices in Call Center Quality Assurance Read More »
Contact Center
Call Center Voice Analytics- Uses, Benefits and Tips
In the dynamic landscape of customer interactions, businesses are increasingly turning to advanced technologies to glean valuable insights and enhance
Call Center Voice Analytics- Uses, Benefits and Tips Read More »
Call Center Coaching- Methods, Examples and Software
“Coaching is unlocking a person’s potential to maximize their own performance. It is helping them to learn rather than teaching
Call Center Coaching- Methods, Examples and Software Read More »
100+ Empathy Statements for Best Customer Service
The cornerstone of successful customer service is always remembering some of the best empathy statements for customer service play a
100+ Empathy Statements for Best Customer Service Read More »
What is Average Handle Time (AHT): Formula, Calculation
Average Handle Time (AHT) in call center refers to the average time it takes for a customer service representative to
What is Average Handle Time (AHT): Formula, Calculation Read More »
What is Sales Enablement Software? 15 Best Sales Enablement Tools
Let’s face it—chasing leads with outdated slides, scattered notes, and last-minute scrambling isn’t exactly the dream sales strategy. It’s frustrating,
What is Sales Enablement Software? 15 Best Sales Enablement Tools Read More »
Enterprise Contact Center Solutions- Top Features for 2025
Enterprise contact center solutions help businesses handle customer interactions through a variety of channels, including voice, chat, email, and social
Enterprise Contact Center Solutions- Top Features for 2025 Read More »
Top 10 Customer Service Performance Review Phrases for 2025
A customer service performance review is a regular and must do evaluation of how well an employee handles customer interactions
Top 10 Customer Service Performance Review Phrases for 2025 Read More »
What is Conversational Analytics Software? How does it work?
Conversational analytics is a field of data analysis that focuses on understanding and deriving insights from text or voice-based conversations,
What is Conversational Analytics Software? How does it work? Read More »
Customer Experience
How Brand and Customer Experience Drive Loyalty Together
Ever wondered why some brands just stick in your memory while others fade away? The answer often lies in the
How Brand and Customer Experience Drive Loyalty Together Read More »
AI
Smarter Support with AI in Financial Services Call Centers
Call centers in the BFSI sector (Banking, Financial Services, and Insurance) are facing unprecedented pressure by rising call volumes, strict
Smarter Support with AI in Financial Services Call Centers Read More »
Sales
7 Sales Strategies to Fuel Growth in 2025
With the volatile market today, having the right sales growth strategies isn’t just helpful but it’s essential. Whether you’re bouncing
7 Sales Strategies to Fuel Growth in 2025 Read More »