Employee experience is just as important as customer satisfaction. Yet, many companies invest in customer feedback, they often overlook the […]
What is Voice of the Employee (VoE)? Why is it Important? Read More »
Loan collections present a unique set of challenges. For many organizations, the cost of customer coverage can be prohibitively high,
Lower Customer Coverage Expenses in Loan Collections by 70% Read More »
As per Fortune Research, the global contact center software market is expected to reach new heights by 2024. For this,
Top 10 Best Contact Center Software for 2025 Read More »
In the simplest terms, sentiment analysis refers to the feelings or attitudes expressed in a piece of communication, whether written,
A Comprehensive Guide to Sentiment Analysis Read More »
According to a 2024 global survey, at least 56% of organizations use AI to improve and optimize their business operations.
Top AI Trends in Customer Service for 2024 Read More »
Our focus is one the CUSTOMERS and improving their EXPERIENCE. We believe that if we do that well, competitions, prices
All You Need to Know About Customer Experience Management Read More »
The customer service team is the company’s face in the high-stakes world of contact centers. So, the struggle is real.
How AI-Powered Call Monitoring Can Boost Your Contact Center Performance Read More »
According to Forrester’s research report 75% of businesses have implemented AI-based call monitoring that has improved customer satisfaction and overall
The Importance of AI-Based Call Monitoring in Enhancing Customer Experience Read More »
As we move further into the digital transformation era, call center services face many issues. But the call center industry’s
5 AI Tools Every Call Center Should Implement in 2024 Read More »
According to industry experts like Gartner, 63% of organizations report that comprehensive customer service performance review significantly improve operational efficiency
Connecting The Threads of Customer Service Performance Review: Real-life Examples Read More »
What is AHT? Average Handle Time or AHT is a metric that summarizes the average duration required to resolve customer
Average Handle Time (AHT) | Formula & Importance Read More »
AI and Automation are merging together to revolutionize industries by streamlining automated routine tasks, decision making and unlocking new growth
What is AI Automation? Use Cases, Benefits and Examples Read More »
