Mastering Call Centre Metrics: The Path to Enhanced Performance and Customer Satisfaction
The efficient management of call centre metrics is a critical factor in achieving enhanced performance and customer satisfaction in the […]
What is Conversational Intelligence ?
Discover how Conversational Intelligence empowers businesses to create exceptional customer experiences. Get insights, best practices, and expert guidance. Enhance Customer
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Voice Call Sentiment Analysis: A Comprehensive Guide
Embracing Voice Call Sentiment Analysis isn’t just about staying in the game; it’s about leading the charge in customer-centric strategies.
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What is Conversational Analytics?
Conversational analytics is a field of data analysis that focuses on understanding and deriving insights from text or voice-based conversations,
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WER & CER for Measuring Performance of Automatic Speech Recognition
As Automatic Speech Recognition (ASR) continues to evolve, it has emerged as a critical technology in various domains. Its application
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Automatic Speech Recognition in Telephonic Speech
What is Automatic Speech Recognition (ASR)? Telephonic conversations are one of the most effective ways of communication with customers as
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How Conversational AI Is Revolutionizing Customer Support
In today’s fast-paced digital landscape, customer support has evolved beyond the traditional call center model. Welcome to a transformative journey
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Emotion Recognition in Conversation: Decoding Human Sentiments in the Digital Dialogue
The ability of machines to understand and respond to human emotions has become a paramount pursuit in the ever-evolving landscape
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Multimodal (Acoustic + Language) Emotion Recognition in Conversation
Human communication is a complex web of emotions, with verbal and non-verbal cues playing pivotal roles in conveying feelings. To
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Maximizing ROI: Using AI Multilingual Transcriptions to Understand Regional Customer Conversations
In today’s diverse marketplace, the ability to truly understand your customers, their queries, and their conversations, especially in a multilingual
Nurturing Sales Excellence: A Comprehensive Guide to Sales Coaching
Dive into the world of sales coaching with our comprehensive guide. Discover essential techniques, tools, and strategies to nurture sales
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Boost Your Sales with Conversational Intelligence Software
In the digital age, engaging and understanding your customers is pivotal for business success. Introducing convozen’s Conversational Intelligence Software, your
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