Data tells a story; analytics reveals the plot twists. Whether you’re a call center director, QA manager, customer service manager, […]
Unlocking Success with Contact Center Analytics: 2024 Read More »
Every customer interaction holds the potential to strengthen or weaken a company’s relationship with its audience. Supervisor escalations play a
Supervisor Escalations: Understand Importance & Handle Effectively Read More »
Did you know that companies with a defined online sales processes are 33% more likely to close deals? If you’re
10 Proven Steps to Master the Online Sales Process & Dominate E-Commerce Read More »
Sales are contingent upon the attitude of the salesman: not the attitude of the prospect. – W. Clement Stone Did
Mastering Sales Strategies: Proven Techniques for Success Read More »
Research reveals that 96% of customers will leave a company after a single poor customer experience. This is why call
Redefining Call Center Efficiency: The Ultimate Optimization Guide Read More »
After Call Work (ACW) plays a crucial role in call center operations, ensuring that every customer interaction is documented and
Mastering After Call Work (ACW) Read More »
Have you ever been on a customer service call and suddenly… silence? You start wondering, “Did they mute me? “Are
Dead Air in Call Centers: Impact and Elimination Strategies Read More »
A Harvard Business Review study reveals that 56% of customers value excellent customer service more than competitive prices. For call
Empowering Call Agents With Empathy Read More »
“Your most unhappy customers are your greatest source of learning.” — Bill Gates Amid rising customer expectations, understanding and improving
Net Promoter Score (NPS): Guide to Boost Customer Loyalty & Call Center Skills Read More »
The omnichannel customer journey has become essential for businesses striving to meet customers wherever they are, growing importance of seamless
Omnichannel Customer Journey: Beginner’s Guide Read More »
As per a study by CX Today, companies that adopt contact center speech analytics in their call centers can reduce
Maximizing Value with Contact Center Speech Analytics Read More »
As per Grand View Research, the global Knowledge Process Outsourcing industry is projected to grow at a compound annual growth
Understanding Knowledge Process Outsourcing Read More »
