Conversational Artificial Intelligence (AI) agents are transforming how businesses interact with customers. In fact, 54% of companies now use them […]
Conversational AI Agents: The Complete Guide Read More »
Real estate sales depend on speed and follow-ups. Studies show that 80% of sales require at least five follow-ups, yet
How a Real Estate Call Center Helps Close More Sales Read More »
As Artificial Intelligence (AI) continues to evolve, terms like AI agents and Agentic AI are taking in-depth discussions about automation
AI Agents vs Agentic AI: Key Industry based Differences Read More »
Did you know? 90.3% of organizations use voice call recording to improve customer experience and ensure compliance. This technology isn’t
Voice Call Recording for Smarter Call Analysis Read More »
If you’ve ever wondered how AI chatbots seem to “get you” better over time, the answer lies in fine-tuned LLMs.
Fine-Tuning LLMs for Smarter AI Responses & Summaries Read More »
Cold calling for a health insurance call center is tough—no sugarcoating it. The success rate? A mere 1.8%. That means
Guide for Best Practices in Health Insurance Call Center Read More »
AI is evolving from simple automation to intelligent decision-making. By 2027, over 50% of enterprises will use Agentic AI to
What Is Agentic AI? A Complete Guide Read More »
Ever felt like a financial product you bought wasn’t exactly what you signed up for? You’re not alone. In India’s
Leading Causes of Financial Misselling Explained Read More »
77% of customers, YES, 77% of customers choose a brand based on their experience. That’s the power of the voice
25 Powerful Voice of Customer Examples to Improve CX Read More »
A single negative experience can drive 32% of customers away from their favorite brands. This surprising fact highlights how customer
Escalation Management 101: Why Your Business Needs a Strong Escalation Department Read More »
In the world of sales, the ability to close deals effectively is paramount. However, a recent study revealed that a
25 Proven Sales Closing Phrases to Try Today! Read More »
Did you know that on an average, approximately 12.5% of an agent’s time is spent on after-call or data entry
Automatic Summarization vs Manual: Road to Increased ROI Read More »
