One of the most critical metrics for checking the immense pressure and to manage customer interactions effectively is Average Handling […]
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As per Grand View Research, the global Knowledge Process Outsourcing industry is projected to grow at a compound annual growth
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Research by WorkForce Software shows that by 2025, 80% of large enterprises with hourly workers will have invested in Workforce
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According to a study by Salesforce, 70% of service teams say they’ve experienced increased customer satisfaction through AI-powered tools, such
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Great customer service starts with great agent performance—how well they listen, respond, and resolve defines the entire customer experience. This
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According to a recent report by Gartner, by 2026, 25% of customer service operations will integrate virtual customer assistants or
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Your most unhappy customers are your greatest source of learning. Bill Gates As customer expectations evolve faster than ever, businesses
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What if your business could listen to every conversation your team has with customers, analyze it in real-time, and provide
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As per the statistics of the Uniform Market, contact center that are adopting omnichannel software solutions to meet rising customer
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As a result of digital transformation, businesses are increasingly embracing remote work models, and call centers are no exception. The
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Technology is just a tool. In terms of getting the kids working together and motivating them, the teacher is the
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“Coaching is unlocking a person’s potential to maximize their own performance. It is helping them to learn rather than teaching
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