Managing a call center is no easy task—agents often face challenges, performance can vary, and outdated training methods just don’t […]
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In 2023, financial institutions faced $6.6 billion in fines for non-compliance with AML, KYC, and other regulations—up from $4.2 billion
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Have you ever launched a project thinking everything was flawless—only to find hidden issues later? It’s like baking a cake,
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Effective quality assurance skills are crucial for delivering exceptional customer support. A study by the SQM Group found that while
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Imagine running hundreds of tests in minutes without missing a bug—sounds like a dream, right? AI in quality assurance is
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Have you ever felt blindsided by unexpected sales slumps? You are not alone. 80% of sales organizations miss the mark
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Imagine calling customer support and getting your issue fixed before you even ask. Sounds unreal? Studies show 86% of buyers
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Ever been stuck on hold, listening to the same tune for ages? You’re not alone—50% of customers switch brands after
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Ever spent hours painstakingly transcribing audio, only to wish for a faster solution? On average, manual transcription takes about 4
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Ever had an angry customer blow up at you? You are not alone—96% of people ditch a brand after a
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THE BEST BUSINESS ALSO LOSE CUSTOMERS – IT’S UNAVOIDABLE! A study from Frederick Reichheld of Bain and Company shows that
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Creating accurate call summaries is a persistent challenge for contact centers. Manual processes often lead to delays, errors, and increased
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