What Is Agentic AI? A Complete Guide
AI is evolving from simple automation to intelligent decision-making. By 2027, over 50% of enterprises will use Agentic AI to […]
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Leading Causes of Financial Misselling Explained
Ever felt like a financial product you bought wasn’t exactly what you signed up for? You’re not alone. In India’s
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25 Powerful Voice of Customer Examples to Improve CX
77% of customers, YES, 77% of customers choose a brand based on their experience. That’s the power of the voice
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Escalation Management 101: Why Your Business Needs a Strong Escalation Department
A single negative experience can drive 32% of customers away from their favorite brands. This surprising fact highlights how customer
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25 Proven Sales Closing Phrases to Try Today!
In the world of sales, the ability to close deals effectively is paramount. However, a recent study revealed that a
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Automatic Summarization vs Manual: Road to Increased ROI
Did you know that on an average, approximately 12.5% of an agent’s time is spent on after-call or data entry
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Regulatory Compliance: What Businesses Need to Know
Regulatory compliance isn’t just a legal requirement—it’s the backbone of a trustworthy business. But what is regulatory compliance, and why
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Enhancing Call Center Efficiency: Essential Strategies That Work
Running a call center comes with its challenges—long wait times, agent burnout, and frustrated customers. But call center efficiency isn’t
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Call Center Scorecards Simplified: Metrics, Templates & Strategies
86% of customers are willing to pay more for a better experience, making quality customer service a key differentiator. To
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Mastering Sales Scorecards: A Complete Guide for Sales Teams
57% of sales representatives missed their quotas in the previous year. Without a clear Sales Scorecard, reps struggle to measure
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Call Center Automation : Definition and Their Benefits
A customer calls in, expecting the usual back-and-forth. Still, before they can even blink, an AI has already analyzed their
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Automated Customer Support: Benefits, Tools & Strategies
Let’s be honest—no one likes waiting on hold or repeating the same issue to multiple agents. That’s why businesses are
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