Customer satisfaction and customer experience drive sales and business reputation. Dedicated customer support teams with vast knowledge of business products […]

In the fast growing world of sales and marketing, your leads won’t wait forever. If your sales representative is still

We often think about how to connect with our customer, the simple answer is, understanding their needs is more than

In India, a call centre employee handles 90-100 calls per day, and the scale of operations of a call centre

AI metrics for voice measures the effectiveness of your voice assistants and other AI agents. It is not just a

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Think about it, when calling a customer support team was only about long holds, repetitive music, and endless transfers? Today,

Customer support has significantly progressed from the era of operators manually routing calls. However, today customers seek prompt, personalized service

AI is everywhere these days. It’s now a part of how businesses operate, from complex company systems to interactions with

Consider a world where dull, repetitive tasks are taken care of with uncanny ease! Understanding what is artificial intelligence reveals

There’s no doubt that artificial intelligence is everywhere. You’ll find it in the apps you use, the decisions you make,