Top AI Trends in Customer Service for 2024
According to a 2024 global survey, at least 56% of organizations use AI to improve and optimize their business operations. […]
Top AI Trends in Customer Service for 2024 Read More »
How AI-Powered Call Monitoring Can Boost Your Contact Center Performance
The customer service team is the company’s face in the high-stakes world of contact centers. So, the struggle is real.
How AI-Powered Call Monitoring Can Boost Your Contact Center Performance Read More »
The Importance of AI-Based Call Monitoring in Enhancing Customer Experience
According to Forrester’s research report 75% of businesses have implemented AI-based call monitoring that has improved customer satisfaction and overall
The Importance of AI-Based Call Monitoring in Enhancing Customer Experience Read More »
5 AI Tools Every Call Center Should Implement in 2024
As we move further into the digital transformation era, call center services face many issues. But the call center industry’s
5 AI Tools Every Call Center Should Implement in 2024 Read More »
Connecting The Threads of Customer Service Performance Review: Real-life Examples
According to industry experts like Gartner, 63% of organizations report that comprehensive customer service performance review significantly improve operational efficiency
Connecting The Threads of Customer Service Performance Review: Real-life Examples Read More »
Average Handle Time (AHT) | Formula & Importance
What is AHT? Average Handle Time or AHT is a metric that summarizes the average duration required to resolve customer
Average Handle Time (AHT) | Formula & Importance Read More »
What is AI Automation? Use Cases, Benefits and Examples
AI and Automation are merging together to revolutionize industries by streamlining automated routine tasks, decision making and unlocking new growth
What is AI Automation? Use Cases, Benefits and Examples Read More »
Top 5 Benefits of Multilingual Transcription Services for Business
5 Benefits of Multilingual Transcription Services As a business leader, you know that having complete visibility into every aspect of
Top 5 Benefits of Multilingual Transcription Services for Business Read More »
The Critical Importance of First Call Resolution in Customer Service
Did you know that a staggering 67% of customers hang up feeling frustrated after just one unsuccessful call attempt? This
The Critical Importance of First Call Resolution in Customer Service Read More »
Mastering Voice of the Customer: Methods and Question Examples for Enhanced Insights
Picture this: Your business is a ship, and your customers are the wind that propels it forward. In this sea
Mastering Voice of the Customer: Methods and Question Examples for Enhanced Insights Read More »
Technical
Using NLP to Understand Customer Conversations
Using NLP to Understand Customer Conversations Customers are at the centre of any business’s success. With business-customer interactions becoming more
Using NLP to Understand Customer Conversations Read More »
Why is Customer Service Important? Reasons, Key Qualities and Best Practices
Imagine a world where every store you enter greets you with genuine smiles and personalized attention. Understanding why Customer service
Why is Customer Service Important? Reasons, Key Qualities and Best Practices Read More »