The great growling engine of change – technology.” – Alvin Toffler Contact center automation empowers businesses to deliver seamless customer […]
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“The goal as a company is to have customer service that is not just the best but legendary.” – Sam Walton
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Picture this: You’ve hired a talented agent onboarding full of enthusiasm and ready to take on the challenges of the
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Data tells a story; analytics reveals the plot twists. Whether you’re a call center director, QA manager, customer service manager,
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Every customer interaction holds the potential to strengthen or weaken a company’s relationship with its audience. Supervisor escalations play a
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Did you know that companies with a defined online sales processes are 33% more likely to close deals? If you’re
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Sales are contingent upon the attitude of the salesman: not the attitude of the prospect. – W. Clement Stone Did
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Research reveals that 96% of customers will leave a company after a single poor customer experience. This is why call
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After Call Work (ACW) plays a crucial role in call center operations, ensuring that every customer interaction is documented and
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Have you ever been on a customer service call and suddenly… silence? You start wondering, “Did they mute me? “Are
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A Harvard Business Review study reveals that 56% of customers value excellent customer service more than competitive prices. For call
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“Your most unhappy customers are your greatest source of learning.” — Bill Gates Amid rising customer expectations, understanding and improving
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