Over 60% of customers still prefer phone support over other channels when solving urgent issues (Zendesk, 2024). But staffing call […]
Everything You Need to Know About AI Phone Agents Read More »
If you manage a contact center, you’ve probably noticed that not everyone is available all the time—even when they’re scheduled
Contact Center Shrinkage: Full Guide for 2025 Read More »
Quality over quantity—a timeless rule that holds true even in sales. In fact, sales teams today face the same issue.
Lead Qualification Process: The 2025 Beginner’s Guide Read More »
AI is transforming how businesses handle payment collection, making the process faster, smarter, and more efficient. Traditional collection methods often
Boost Payment Collection & Compliance Using ConvoZen.AI Read More »
Ever wondered how businesses slide into your calls instead of your DMs? That’s outbound calling in action! Whether it’s a
Outbound Calling: Meaning, Benefits & How to Do It Right Read More »
Customer engagement has become a key focus for companies looking to build lasting relationships with their customers. In fact, 80%
Customer Engagement: Why It’s Important for Businesses Read More »
Imagine a world where your voice is the only tool you need to control technology. No screens, no buttons—just spoken
Understanding Speech Technology: A Complete Guide Read More »
In 2025, businesses can’t afford inefficiencies—yet 55% of managers spend eight hours per week on manual, repetitive tasks. Manual scheduling
Why Scheduling Automation Software is Essential in 2025 Read More »
Conversational AI agents are transforming how businesses interact with customers. In fact, 54% of companies now use them to offer
Conversational AI Agents: The Complete Guide Read More »
Real estate sales depend on speed and follow-ups. Studies show that 80% of sales require at least five follow-ups, yet
How a Real Estate Call Center Helps Close More Sales Read More »
AI is advancing rapidly, bringing new terms like AI agents vs agentic AI into focus. While both involve automation, they
AI Agents vs Agentic AI: Understanding the Future of Automation Read More »
Did you know? 90.3% of organizations use voice call recording to improve customer experience and ensure compliance. This technology isn’t
Voice Call Recording for Smarter Call Analysis Read More »
