Sales are contingent upon the attitude of the salesman: not the attitude of the prospect. – W. Clement Stone Did […]
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Research reveals that 96% of customers will leave a company after a single poor customer experience. This is why call
Redefining Call Center Efficiency: The Ultimate Optimization Guide Read More »
After Call Work (ACW) plays a crucial role in call center operations, ensuring that every customer interaction is documented and
Mastering After Call Work (ACW) Read More »
Imagine this: It’s 3 AM, and your favorite midnight snack just ran out. You call customer support, expecting endless hold
AI Call Centers: 9 Powerful Use Cases You Need to Know Read More »
Have you ever been on a customer service call and suddenly… silence? You start wondering, “Did they mute me? “Are
Dead Air in Call Centers: Impact and Elimination Strategies Read More »
A Harvard Business Review study reveals that 56% of customers value excellent customer service more than competitive prices. For call
Empowering Call Agents With Empathy Read More »
“Your most unhappy customers are your greatest source of learning.” — Bill Gates Amid rising customer expectations, understanding and improving
Net Promoter Score (NPS): Guide to Boost Customer Loyalty & Call Center Skills Read More »
The omnichannel customer journey has become essential for businesses striving to meet customers wherever they are, growing importance of seamless
Omnichannel Customer Journey: Beginner’s Guide Read More »
As per a study by CX Today, companies that adopt contact center speech analytics in their call centers can reduce
Maximizing Value with Contact Center Speech Analytics Read More »
One of the most critical metrics for checking the immense pressure and to manage customer interactions effectively is Average Handling
Optimizing Average Handling Time: Formula & Proven Tip for Improvement Read More »
As per Grand View Research, the global Knowledge Process Outsourcing industry is projected to grow at a compound annual growth
Understanding Knowledge Process Outsourcing Read More »
Research by WorkForce Software shows that by 2025, 80% of large enterprises with hourly workers will have invested in Workforce
A Detailed Guide to Call Center Workforce Management Read More »
