In India, a call centre employee handles 90-100 calls per day, and the scale of operations of a call centre depends on the number of agents it has. Most of them work based on scripted texts, and only 10% of the employees actually work on problem-solving. This is disheartening because customers now look for quick and easy solutions for their problems, and they don’t want to wait.
Dropped calls, excessive hold times, and annoying IVRs make customers angry and damage your reputation. Voicebot solutions add value to your business, allowing you to scale without hiring new agents, resolve customer issues based on AI, and use human-like conversations during a phone call.
A voicebot reads intent, responds to questions, and troubleshoots problems without a human agent. Among the leading voicebot companies in India, we have curated some of the best voicebot solutions that deliver ROI.
Why Do Businesses Need Voicebot Solutions?
Indian customers are more comfortable speaking about their problems than choosing chatting with chatbots via text. But manual and old-school voice support is costly, difficult to scale, and slow. Voicebots solve that. Once deployed, the AI agents are ready to improve customer experience and they keep learning to further improve customer satisfaction.
Here’s why businesses are increasingly opting for voicebot solutions:
- Instant responses: No hold music or wait times. Customers receive answers the instant they call.
- 24×7 availability: Voicebots don’t sleep. Support operates round the clock, even on holidays.
- Cost-effective scaling: Manage thousands of calls a day without adding headcount.
- Multilingual support: Most Indian voicebots now support Hindi, Tamil, Bengali, and more, so you can communicate in your customer’s language.
- Consistent service: Unlike humans, bots never forget, jump steps, or get fatigued. They repeat the same quality process each time. They can always maintain their empathetic and friendly demeanour without emotions.
What to Look for in a Voicebot Solution?
A good voicebot performs like your best agent, only faster, cheaper, and always on. When you need voicebots for your business, some of the must-have features are:
- Natural speech recognition: Does the bot support accents, pauses, and different phrasing?
- Intent accuracy: Does it get the customer’s question without asking for it again?
- Custom workflows: Does it support complex flows such as order tracking, appointment scheduling, or payment reminders?
- CRM integrations: Does CRM integrate with your current systems to pull and refresh customer data?
- Analytics & insights: Does it provide clear metrics on call volumes, resolution rates, and drop-offs?
- Language support: For Indian businesses, local language support isn’t a desirable feature, but a necessity.
Read Also: Voicebot Use Cases
Top 5 Voicebot Solutions
Here’s a quick look at the top voicebot companies:
| Tool Name | Best For |
| Convozen | Businesses needing multilingual, emotion-aware voicebots with WhatsApp voice support and deep backend automation |
| Uniphore | Large enterprises requiring emotion AI, multilingual ASR, and RPA-driven backend automation |
| Convin.ai | Companies focused on outbound sales, lead qualification, and real-time voice analytics. |
| Yellow.ai | Omnichannel customer support across 35+ platforms with empathetic voice features |
| Haptik AI | Enterprises looking for scalable voice + chat automation with strong analytics and no-code workflows |
1. Convozen AI
ConvozenAI is a powerful conversational AI platform to build enterprise-grade voicebot solutions. Developed on the strength of more than 45,000 hours of actual call data, it drives multilingual, emotion-sensitive voicebots. It enables full conversation intelligence across calls, chats, emails, and even WhatsApp conversations.
No technical knowledge is needed to create and customise your voicebot. All users need to do is give a prompt about the voicebot they envision, and Convozen Maya becomes just that, your own personal business voicebot, armed with business knowledge.
Key Features
- Multilingual support with accents: Provides natural voice interaction in 9+ languages (e.g., Hindi, Tamil, Marathi), enabling you to reach out to multi-regional audiences with different accents and dialects.
- Human-sounding, low-latency conversation: Feels natural and reacts nearly instantaneously, providing a smooth, more human-like voice for better customer experiences.
- Sentiment-driven response logic: Picks up on customer tone (urgency, frustration) and adjusts responses or escalates appropriately, lowering call abandonment and improving satisfaction.
- Deep integration with backend systems: Integrates with CRMs, ticketing, and payment gateways to perform actions such as cancellations, status inquiries, or reminders without human handoffs.
- WhatsApp voice bot capability: Supports automated, end-to-end encrypted voice calls through WhatsApp Voicebot that are suitable for multilingual, low-literacy consumers.
- End-to-end conversation intelligence: Analyses all interactions across voice, chat, and email for insights, sentiment, compliance, agent coaching, and multi-channel audit trails to present the analytics data in easy-to-understand dashboards.
2. Uniphore
Uniphore is an enterprise-scale conversational AI company. Their platform integrates multilingual conversational voicebots with sentiment analysis, RPA, and video AI for frictionless and smart customer interactions.
Key Features
- Supports multilingual voice recognition, including regional dialects and code-switching.
- Provides emotion and sentiment detection, allowing adaptive responses and escalations.
- Offers real-time transcription and analytics for agent quality and coaching.
- Leverages RPA integration to allow bots to perform backend actions such as data entry or payment validation.
- Cloud-scalable with sovereign, secure deployment choice over cloud, multi-cloud, and on-premises.
3. Convin.ai
Convin.ai provides a robust voicebot platform to automate inbound and outbound calls for sales, support, and collections. Driven by sophisticated generative AI and native LLMs, it delivers multi-language, context-sensitive conversations. It’s architected to scale with enterprise contact centres and convoluted workflows.
Key Features
- Automates lead qualification and reminders, converting calls into actionable sales outcomes.
- Supports multilingual conversation with code-switching, eliminating language constraints in calls.
- Leverages LLM-based natural language processing to identify intent, context, and summarise conversations.
- Creates real-time sentiment and CSAT scoring, saving on determining call quality immediately.
4. Yellow.ai
Yellow.ai (previously Yellow Messenger) is one of the top-rated conversational AI platforms. It streamlines customer care via both voice and chat, including over 135 languages and servicing over 1,000 businesses worldwide.
Key Features
- Provides Emotionally Connected Assistant (ECA) tones out and adjusts responses.
- Supports AI-based voice conversations for onboarding, reminders, ordering, and feedback.
- Provides omnichannel engagement on 35+ platforms web, social, messaging apps, and voice.
- Facilitates no-code/low-code conversational design.
- Features dynamic NLP with zero-shot learning.
- Combines smart analytics & campaign tools.
5. Haptik AI
Haptik is an enterprise conversational AI provider. It empowers more than 500 businesses globally, processing billions of conversations through voice and chat. Haptik is renowned for deep NLU, generative AI, and omnichannel customer automation.
Key Features
- Always-on automated support with human-like, dynamic, zero-delay responses.
- Human-like voice AI that routes calls on intent, lowering friction from manual menus.
- Drag and drop composition allows non-tech teams to build complex workflows with ease.
- Provides real-time insights to make smarter decisions.
Why Choose Convozen AI Voicebot Solution?
Convozen AI Voicebot stands out for its enterprise-grade capabilities, purpose-built for sales, support, collections, and as a scalable eCommerce voicebot in high-volume environments. Unlike generic solutions, Convozen offers:
- Pre-trained Domain Intelligence: Built-in understanding of business-specific scenarios like appointment reminders, lead qualification, and payment follow-ups.
- Multi-Language & Multi-Channel Support: Engage users across phone, WhatsApp, and web in regional languages with seamless switching.
- Automated Quality Management: 100% call monitoring, sentiment analysis, and tagging of risky interactions without manual sampling.
- Agent Performance Insights: Track KPIs like First Contact Resolution and Handling Time with detailed dashboards.
- Customizable & Scalable: Easily tailor voiceflows and scale across teams or processes without coding.
- Real-Time Human Escalation: Smooth fallback to live agents when needed, preserving context and ensuring customer satisfaction.
Convozen AI isn’t just a voicebot—it’s a fully integrated conversation intelligence platform designed to drive outcomes and boost productivity across touchpoints.
Relying only on human agents in a competitive business environment is not enough for customer-facing businesses. Voicebots can take care of mundane and repetitive queries, while human agents can solve problems using analytics from customer conversations. Voicebot solutions decrease wait times, save costs, and provide round-the-clock availability, all while sounding natural and speaking your customers’ language.
The leading voicebot companies in India bring something different to the table, from emotion-sensitive bots to WhatsApp voice automation. Select the ideal partner according to your business requirements, industry, and growth aspirations.
In search of a strong, business-grade voicebot? Convozen offers natural conversations with a deep understanding of dialects and accents, real-time analytics, and smooth integrations all within one platform.
FAQs
1. Are voicebots better than chatbots?
Yes, chatbots run based on scripts and require users to type in one of the menu selections. AI chatbots accept queries in natural languages, but still require typing. Voicebots, on the other hand, can be used by any user as they can talk in their language, and the AI voicebot also gives voice-based answers.
2. Can voicebots handle compliance in regulated industries?
Yes, Convozen, one of the leading voicebot solutions, offers compliance-ready deployments, supporting GDPR, HIPAA, ISO certifications, etc. They support call recording, audit trails, and data masking features, necessary for finance or healthcare.
3. How long does it take to deploy a Voicebot?
It depends on the task complexity and the platform you choose. AI training may take 2-3 weeks, and specific needs vary based on the business.
