The retail industry is growing faster than ever. Customers do not stop at one channel; they keep switching between apps, […]
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AI for compliance in banking automates KYC/AML checks, speeds fraud detection, and reduces manual SAR workload, while improving auditability. Indian
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Customer experience management is a well structured approach that helps in creating, analyzing, monitoring and optimizing every interaction a business
Guide to Customer Experience Management (CXM) Read More »
Agentic AI has officially transited from a “cool thought” to “must have capability” in no time. We have seen AI
Agentic AI Frameworks: Top Tools and Benefits Read More »
Customer queries do not arise within working hours always. They may have questions at midnight, while browsing, while waiting for
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Think of that one customer who keeps visiting the same café every morning. They don’t come back just for the
What is Customer Loyalty? Types, Strategies and Importance Read More »
If you have ever looked at your customer list and thought, “Cool, we made a sale,” here’s a better way
Customer Life Time Value: Meaning and How To Calculate Read More »
Did you ever think about how companies find the right partners for their crucial projects? The partners that truly fit
What is a Request for Proposal? Benefits and Process Read More »
Every online order tells a story, and sometimes that story loops back to where it started.For eCommerce brands, returns are
AI Tools for Return Management: Key Types and Examples Read More »
Have you ever thought about simply talking to your devices like they were your best friend and actually getting things
What is Voice AI? Use Cases and Platforms Read More »
