August 2025

Too many customers are stuck on hold, only to hang up after 15 minutes without getting help. Support teams struggle […]

Think of this: a customer calls your support team for the fourth time about the same billing issue. By the

In a competitive world where customer expectations are rising, speed and consistency in service are no longer optional. They are

Outdated, script-bound voice assistants aren’t just underperforming; they’re actively costing ROI and goodwill from businesses. What was once seen as

The way Indian companies use AI can make or break growth. 79% of Indian companies are planning to increase their

More than 70 percent of customers demand immediate responses nowadays, both day and night. The two main tools that businesses

From chatbots that resolve your banking queries to AI tools that write entire blog posts, Conversational AI and Generative AI

We live in a digital era where people can use their voices to communicate with others and machines. Recognition based

The modern voice recognition systems run on powerful machine learning and natural language processing (NLP) engines and can recognize various

Once thought to be slow and full of paper, the insurance business is now going through a huge change, thanks

AI agents operate in the background as entities that perceive, reason, and act upon their environment. The issue of knowing

AI and education have flocked together in schools, universities, and e-learning platforms. It is much more than chatbots or writing