July 2025

One thing that has always been able to consistently test our patience is connecting to a customer service team. You […]

A 112-year-old Swiss company, Holcim, tested a WhatsApp chat bot for business and found that 66% of customers accepted the

According to WHO, the doctor-to-population ratio should ideally be 1:1000 to provide optimal care. The shortage of healthcare talent is

Customer satisfaction and customer experience drive sales and business reputation. Dedicated customer support teams with vast knowledge of business products

In the fast growing world of sales and marketing, your leads won’t wait forever. If your sales representative is still

We often think about how to connect with our customer, the simple answer is, understanding their needs is more than

In India, a call centre employee handles 90-100 calls per day, and the scale of operations of a call centre

AI metrics for voice measures the effectiveness of your voice assistants and other AI agents. It is not just a

Developing an AI voice bot that actually understands and responds effortlessly to your customers isn’t just about sophisticated technology—it’s about

Think about it, when calling a customer support team was only about long holds, repetitive music, and endless transfers? Today,

Customer support has significantly progressed from the era of operators manually routing calls. However, today customers seek prompt, personalized service

AI is everywhere these days. It’s now a part of how businesses operate, from complex company systems to interactions with