What is Call Scoring? How does it work?
Every call narrates a story. But what if your team just reviews a few calls each week? It’s like reading […]
What is Call Scoring? How does it work? Read More »
Every call narrates a story. But what if your team just reviews a few calls each week? It’s like reading […]
What is Call Scoring? How does it work? Read More »
Customers today have more options and higher expectations than ever. As a call center rep, you’re judged not just by
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Collections teams are swamped with manual calls, compliance headaches, and annoyed customers who hang up before talks even start. Old-school
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Ever called a customer support team, only to hear, “Your call is important to us, please stay on line”? Customers
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AI in health care refers to the use of advanced algorithms such as machine learning, deep learning, and natural language
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At 2 AM, a frustrated customer types: “Your service is terrible! It isn’t working and I need this issue fixed
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One thing that has always been able to consistently test our patience is connecting to a customer service team. You
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A 112-year-old Swiss company, Holcim, tested a WhatsApp chat bot for business and found that 66% of customers accepted the
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According to WHO, the doctor-to-population ratio should ideally be 1:1000 to provide optimal care. The shortage of healthcare talent is
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Customer satisfaction and customer experience drive sales and business reputation. Dedicated customer support teams with vast knowledge of business products
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In the fast growing world of sales and marketing, your leads won’t wait forever. If your sales representative is still
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We often think about how to connect with our customer, the simple answer is, understanding their needs is more than
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