Understanding Speech Technology: A Complete Guide
Imagine a world where your voice is the only tool you need to control technology. No screens, no buttons—just spoken […]
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Technical
March 2025
Contact Center
Why Scheduling Automation Software is Essential in 2025
In 2025, businesses can’t afford inefficiencies—yet 55% of managers spend eight hours per week on manual, repetitive tasks. Manual scheduling
Why Scheduling Automation Software is Essential in 2025 Read More »
AI
Conversational AI Agents: The Complete Guide
Conversational AI agents are transforming how businesses interact with customers. In fact, 54% of companies now use them to offer
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Contact Center
How a Real Estate Call Center Helps Close More Sales
Real estate sales depend on speed and follow-ups. Studies show that 80% of sales require at least five follow-ups, yet
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AI
AI Agents vs Agentic AI: Understanding the Future of Automation
AI is advancing rapidly, bringing new terms like AI agents vs agentic AI into focus. While both involve automation, they
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Voice Call Recording for Smarter Call Analysis
Did you know? 90.3% of organizations use voice call recording to improve customer experience and ensure compliance. This technology isn’t
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Fine-Tuning LLMs for Smarter AI Responses & Summaries
If you’ve ever wondered how AI chatbots seem to “get you” better over time, the answer lies in fine-tuned LLMs.
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Contact Center
Guide for Best Practices in Health Insurance Call Center
Cold calling for a health insurance call center is tough—no sugarcoating it. The success rate? A mere 1.8%. That means
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AI
What Is Agentic AI? A Complete Guide
AI is evolving from simple automation to intelligent decision-making. By 2027, over 50% of enterprises will use Agentic AI to
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Compliance
Leading Causes of Financial Misselling Explained
Ever felt like a financial product you bought wasn’t exactly what you signed up for? You’re not alone. In India’s
Leading Causes of Financial Misselling Explained Read More »
Contact Center
25 Powerful Voice of Customer Examples to Improve CX
77% of customers, YES, 77% of customers choose a brand based on their experience. That’s the power of the voice
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Escalation Management 101: Why Your Business Needs a Strong Escalation Department
A single negative experience can drive 32% of customers away from their favorite brands. This surprising fact highlights how customer
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